Media Coverage
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| Le Monde Informatique
Les salariés encore dubitatifs sur les agents IA
Covers Pega's Agentic AI study.
| IT-Matchmaker News
Veraltete IT-Systeme behindern den Kundenservice
Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
| BigData Insider
Agentic AI Governance – wer überwacht die Wächter?
Pega's Florian Lauck-Wunderlich on how Agentic AI promises significant efficiency gains – but also requires a governance framework.
| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| Emerce
Pega onderzoek toont aan: consumenten verwachten betere klantbeleving – organisaties moeten inzetten op technologische vernieuwing
Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
| Express Computer
Pega agent experience powers more reliable AI agents through trusted enterprise workflows
Covers Pega Agent Experience release.
| Forbes
Réinventer le travail à l’ère des agents IA : une transformation en marche
Pega's Karim Zein, VP and Managing Director – Southwest Europe Middle East & Africa, explores the impact of autonomous artificial intelligence agents on the professional world. These agents, capable...
| Analytics India Magazine
Pega India as the Powerhouse Miniature
Interview with Pega's Goutham Parcha that highlights how Pegasystems has focused on building a culture to foster innovation, accountability, and ownership.
| Dutch IT Leaders
Pega lanceert Customer Engagement Blueprint generatieve AI-tool
How Pega's Customer Engagement Blueprint is designed to visualize, simulate, and deploy strategies across all channels, enabling organizations to quickly adapt and engage with customers in a targeted...
| digit.in
Women leaders in tech highlight how inclusive innovation’s shaping the future
Features Pega's Archana Bajaj’s insights, marking International Women’s Day, on the tech industry’s breakneck rate of advancement, and why diversity and inclusion are increasingly hailed as strategic...
| ITSocial
Les entreprises doivent surmonter la dette technique et adopter l’IA
Covers Pega's two latest studies on the major obstacles to improving customer experience, and the adoption of new technologies by companies.
| Computerwoche
7 Fragen, die zur richtigen Low-Code-Plattform führen
The 7 questions every organization should ask to lead to the right low-code platform. Includes Pega's Don Schuerman's thoughts on what AI innovations low-code solutions bring.
| line of biz
Von der Automatisierung zum Autonomous Enterprise
Listicle by Pega's Frederic Cuny on corporate fitness in the age of AI and what characterises an autonomous company.
| FutureWeek
Left and Right Brain AI – A Q&A with Peter van der Putten, Director AI Lab, Pega
Pega Director AI Lab, Peter van der Putten on left and right brain AI, the influence this is likely to have on marketing, and how agentic AI works under the hood.
| People Matters
Equity, transparency, psychological safety: What women want at work
Features Pega's Smriti Mathur’s insights around how women's workforce participation has increased significantly in recent times.
| CustomerFirst
AI-tool visualiseert en optimaliseert klantreizen
Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
| Emerce
Pega lanceert Customer Engagement Blueprint: generatieve AI-tool voor visualisatie en optimalisatie van klantreizen
Covers Pega Customer Engagement Blueprint, explaining how this GenAI platform enables marketing, CX, and AI professionals to collaborate online to design customer programs, translate data models into...
| Relation Client Mag
Les entreprises doivent surmonter la dette technique et adopter l'IA
Covers Pega and YouGov’s latest research , focusing on the impact of technical debt on customer experience.
| Computerwoche
IT-Produkte der Woche
Features Pega’s new GenAI-based marketing tool, Pega Customer Engagement Blueprint.
| FutureWeek
Week In Review – Five by Five Global Launches AI Sprint, Amazon Unveils Alexa+ and OpenAI Releases Sora for UK Audiences
Hhighlights how Pega's Customer Engagement Blueprint is designed to help businesses create and optimise customer engagement programmes.
| CX Today
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Covers Pega Customer Engagement Blueprint, a new generative AI-powered solution that enables users to better understand, adapt, and grow AI-powered customer engagement across their organizations.
| CMOTech
Pega unveils AI tool for enhanced customer engagement
Covers Pega's introduction of the GenAI-powered Pega Customer Engagement Blueprint.
| The Times of India
Free AI assistant aims to level the playing field for coders everywhere
Features Pega's Deepak Visweswaraiah’s insights around Google’s new AI-powered coding assistant, Gemini Code Assist, and its impact on the industry.
| Mi3
Pega research highlights consumer frustration with customer service technology
Covers Pega’s recent technical debt survey, touching on its key findings and customer sentiment towards CX technologies.
| ittbusiness.at
Technische Schulden verschlechtern den Kundenservice – Umfrage belegt Rückschritte trotz technologischer Fortschritte
Covers the Pega/YouGov study, which demonstrates how technical debt is making customer service worse.
| manage it
Governance: KI-Agenten brauchen menschliche Aufsicht
Pega's Florian Lauck-Wunderlich on how Agentic AI offers great advantages for companies but needs to be monitored by human instances to meet regulatory requirements and ethical standards.
| Analytics India Magazine
Pegasystems Reinvents Enterprise App building with AgentX and GenAI Blueprint
Interview with Pega's Deepak Visweswaraiah. It highlights cutting-edge innovations at Pegasystems, specifically focusing on Pega Agent Experience .
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| CIO-Online
Les agents à base d'IA n'ont pas encore la confiance des salariés
Covers the recent Agentic AI study .
| Technology Magazine