Media Coverage
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| CX Dive
How Pegasystems overhauled customer support using its generative AI tool
CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets.
| destinationCRM
Pega Is iNspired by Generative AI
destinationCRM gives an overview of all the generative AI news and keynotes from PegaWorld iNspire, including new features in Pega GenAI Blueprint and the new Pega GenAI Socrates AI tutor.
| TechTarget
Pegasystems' Blueprint enables automation with no code
TechTarget examines the news coming from PegaWorld iNspire such as Pega GenAI Bluepring, of which analyst Predrag Jakovljevic says, "Blueprint is making actual innovation happen by helping orgs...
| US News & World Reports
US News & World Report: Best Business Process Management Software 2024
US News & World Reports judged Pega Platform "Best Overall" Business Process Management solution in a review of available BPM solutions.
| Futurum Research
AI and Automation: Key Pieces of the Customer Experience Puzzle
Industry analyst Dan Newman interviews Pega CTO Don Schuerman on how AI and automation are key pieces of the customer experience puzzle.
| Futurum
What's Ahead for Intelligent Automation
Pega's Jeanette Barlow gives her opinion on the future of artificial intelligence and intelligent automation.
| AiThority
Predictions Series 2022: Everything You Want to Know about AI Ethics
Pega's Vince Jeffs shares his thoughts on how AI ethics and ethical applications will influence business operations in 2022.
| DevOps Digest
Ushering in the Next Era of Digital Transformation with Low Code
Pega's Anthony Abdulla gives his top tips for low-code success.
| Funkschau
Nicht nach zu niedrig hängenden Früchten greifen
Pega's Florian Weber shares his opinion on digital workplace automation.
| Trend Report
Mit intelligenter Automatisierung aus der Komplexitätsfalle
Pega's Harald Esch explains how companies could avoid complexity traps by using intelligent automation.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| TW
Lowcode versnelt digitale transformatie
Create effective software without programming knowledge, Pega's low-code accelerates digital transformation.
| Tech Circle
How stakeholder engagement can help provide intelligent automation success
Pega's Eric Musser explains what makes for a successful intelligent automation deployment.
| IT Finanz Magazin
Intelligente Automatisierung braucht Führungskräfte und Fachabteilungen
Pega research finds that if companies want to successfully carry out intelligent automation projects, they have to closely involve managers and specialist departments.
| Forbes
Life Inside The Self-Optimizing AI Automated Company
Forbes produced a great article exploring Pega Process AI and its potential benefits.
| Techzine
Pegasystems biedt AI voor realtime analyse streaming data
Techzine covered the announcement of Pega Process AI, a new set of Pega Platform capabilities to help organizations optimize their business and customer operations in real-time.
| Destination CRM
Pegasystems Launches Process AI
Destination CRM report on the newly launched Pega Process AI, a new set of Pega Platform capabilities that help organizations optimize their business and customer operations in real-time.
| AG Connect
Stappenplan voor succesvolle implementatie van automatisering
Using Pega's intelligent automation research, AG Connect lays out a step-by-step plan for successful digital transformation.
| CNBC
Jim Cramer chats with Pegasystems CEO Alan Trefler about the company's growth
Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."
| Destination CRM
Does Your Sales Force Automation Help Your Reps Actually Sell?
Pega's Chris Benedetto explains flaws found in sales software today and a roadmap for better solutions.
| This Week In Machine Learning and AI
TWIML presents PegaWorld 2018
This series of podcast episodes features clients and thought leaders from PegaWorld 2018.
| DMN
Pega Diary: We're selling change
Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
| DMN
Pega Diary: Alan Trefler says "Get Real"
Alan Trefler sat down with the editor at PegaWorld to spotlight Pega's strengths and direction.
| ZDNet
Pegasystems aims to give sales people personalized coaching via AI
Pega Sales Coach uses AI to help managers train salespeople and predict their success.
| TechTarget - SearchCRM
This is the year CRM AI remakes Sales Automation
Pega's Chris Benedetto offers thoughts on the rise of chatbots in the sales cycle.
| Telangana Today
Pegasystems bringing efficiency through robotic process automation
This story quotes Pega’s Suman Reddy on the impact of AI and robotics on automation.
| ET CIO
Pega introduces AI capabilities in Pega Sales Automation to drives sales cycles
Pega Sales Automation predicts sales probability with new AI functionality.
| DesinationCRM
Pegasystems continues to enrich its CRM Platform with Mobility and Analytics [Video Interview]
Pega's Robert Tas explains the growing need for more authentic customer engagements.
| Sales & Marketing Management