Media Coverage
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| IT-Matchmaker News
Veraltete IT-Systeme behindern den Kundenservice
Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| Emerce
Pega onderzoek toont aan: consumenten verwachten betere klantbeleving – organisaties moeten inzetten op technologische vernieuwing
Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
| CustomerFirst
AI-tool visualiseert en optimaliseert klantreizen
Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| Relation Client Mag
Les grandes tendances du service client en 2025, selon Pegasystems
Features Pega’s 2025 customer service trends, including how AI and automation are profoundly transforming the customer service landscape.
| Customer Experience Magazine
Pega unveils AI-powered payment dispute solution
Covers the launch of Pega Smart Dispute .
| CX Lore
Rise of machine customers poses new CX headaches
Podcast on the topic of the rising number of machine customers, featuring Pega's James Dodkins who discusses whether they are the next big thing in serving customers efficiently and effectively.
| ZDNet
L’automatisation du service client au service de la révolution du centre de contact
Pega's Romain Delalande, highlights the automation of customer service through artificial intelligence, transforming the contact center into a genuine strategic asset propelling companies into an era...
| CX Today
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Pega's Simon Thorpe on how businesses can streamline their service operations.
| Silicon
Wie intelligent sind Chatbots wirklich?
Pega's Florian Lauck-Wunderlich shares his thoughts on how intelligent chatbots really are.
| Cadre & Dirigeant Magazine
5 clés pour réduire les frustrations des agents du service client
Pega's Hannah Peacock explains five ways companies can eliminate contact center agent frustration, enabling them to deliver quality customer experiences.
| Forbes
How To Maintain Quality Client Service Using Third-Party Vendors
Pega's Donald O'Sullivan discusses why it is important for companies to understand the expectations of their customers.
| My Customer
Customers won’t ask twice…they will go elsewhere
Pega's Simon Thorpe reflects on recent Pega research and highlights where customer service can improve.
| My Customer
Can tech enable more proactive customer service?
Pega's Simon Thorpe discusses how technology can improve customer service.
| BIT Business IT
Embracing customer complaints: How to be a customer service leader
Pega's Gabriela Darley’s explains how businesses can turn complaints into their greatest asset if approached correctly.
| Destination CRM
Tips For Making Customer Interaction Data Actionable
Pega's Jeff Nicholson shares his thoughts on why the most successful companies use predictive analys e s of customer data to respond proactively to customer needs and expectations.
| Business Daily Media
The Only Thing Accelerating Faster than Digital Transformation is Your Customers’ Expectations
Pega's Andrew Brown uses Australian local statistics from Pega's customer-service research to explore where organisations are falling short in their introduction of new digital channels and the impact...
| Journal du Net
Votre client ne va pas répéter sa demande deux fois … il va s'adresser à quelqu'un d'autre
Pega's Jeff Nicholson highlights the importance of meeting customer expectations.
| CMS Wire
Customer Experience Strategies to Annoy or Delight Your Customers
Pega's Jeff Nicholson explains that the brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead.
| My Customer
Customer engagement to match today’s expectations
Pega's Simon Thorpe discusses how to meet customers’ demands through engagement.
| My Customer
How hyper-personalisation delivers real benefits
Pega’s Simon Thorpe discusses the benefits of hyper-personalisation.
| Destination CRM
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
Pega is listed as a ‘Top 100 Company in Customer Service, Marketing, and Sales.
| Destination CRM
The Top Customer Service Trends: Digital Channels Overtake Service Options
Pega's Jeff Nicholson shares Pega's latest research on Customer Service.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| Customer Talk
De essentie van goede klantenservice bereikt een omslagpunt
Following Pega's Customer Service research, Jeff Nicholson explains that the COVID-19 pandemic accelerated the digitization of customer service strategy for many organizations.
| IStart
Cool new customer channels not working
Pega's Jeff Nicholson stresses “just being present on a range of channels is no longer enough.”
| Digitalisation World
Pega study reveals poor service can bring customers to the brink of tears
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
| Express Computer
New research uncovers Customer Service Inflection Point sparked by pandemic challenges
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.
| Which-50