Media Coverage
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| Relation Client Mag
Les entreprises doivent surmonter la dette technique et adopter l'IA
Covers Pega and YouGov’s latest research , focusing on the impact of technical debt on customer experience.
| Dynamic Business
Let’s Talk: Personalization techniques to enhance customer experience
Pega's Wilson Ta shares insight into how AI can automate tasks to free up time for human agents, as well as automatically fill out forms and analyze sentiment in this thought leadership round-up from...
| CX Dive
How Pegasystems overhauled customer support using its generative AI tool
CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets.
| destinationCRM
Pega Is iNspired by Generative AI
destinationCRM gives an overview of all the generative AI news and keynotes from PegaWorld iNspire, including new features in Pega GenAI Blueprint and the new Pega GenAI Socrates AI tutor.
| TechTarget
Pegasystems' Blueprint enables automation with no code
TechTarget examines the news coming from PegaWorld iNspire such as Pega GenAI Bluepring, of which analyst Predrag Jakovljevic says, "Blueprint is making actual innovation happen by helping orgs...
| Punk CX
The Generative AI landscape: The good, the bad and the boring
Pega's Don Schuerman joins the Punk CX podcast to discuss PegaWorld 2024 and the current generative AI landscape. Don discusses GenAI Blueprint, highlighting how it can help users think differently...
| US News & World Reports
US News & World Report: Best Business Process Management Software 2024
US News & World Reports judged Pega Platform "Best Overall" Business Process Management solution in a review of available BPM solutions.
| The Guardian
Google DeepMind testing ‘personal life coach’ AI tool
Pega's Dr Christian Guttmann explains the importance of taking a responsible approach to building these relationships between humans and AI systems to ensure that the advice given to a person is safe...
| Futurum Research
AI and Automation: Key Pieces of the Customer Experience Puzzle
Industry analyst Dan Newman interviews Pega CTO Don Schuerman on how AI and automation are key pieces of the customer experience puzzle.
| Futurum
What's Ahead for Intelligent Automation
Pega's Jeanette Barlow gives her opinion on the future of artificial intelligence and intelligent automation.
| AiThority
Predictions Series 2022: Everything You Want to Know about AI Ethics
Pega's Vince Jeffs shares his thoughts on how AI ethics and ethical applications will influence business operations in 2022.
| DevOps Digest
Ushering in the Next Era of Digital Transformation with Low Code
Pega's Anthony Abdulla gives his top tips for low-code success.
| Funkschau
Nicht nach zu niedrig hängenden Früchten greifen
Pega's Florian Weber shares his opinion on digital workplace automation.
| Trend Report
Mit intelligenter Automatisierung aus der Komplexitätsfalle
Pega's Harald Esch explains how companies could avoid complexity traps by using intelligent automation.
| Forbes
Vers une expérience totale
Pega's Founder and CEO Alan Trefler discusses Gartner's new 'Total Experience' trend, which refers to “enhanced and interconnected experiences for customers and employees”.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| CMS Wire
Why Context Is Key to Giving Customers the Experiences They Deserve
Pega’s Matt Nolan stresses the importance of incorporating real-time decisioning into customer experience strategy.
| TW
Lowcode versnelt digitale transformatie
Create effective software without programming knowledge, Pega's low-code accelerates digital transformation.
| Tech Circle
How stakeholder engagement can help provide intelligent automation success
Pega's Eric Musser explains what makes for a successful intelligent automation deployment.
| IT Finanz Magazin
Intelligente Automatisierung braucht Führungskräfte und Fachabteilungen
Pega research finds that if companies want to successfully carry out intelligent automation projects, they have to closely involve managers and specialist departments.
| Forbes
Life Inside The Self-Optimizing AI Automated Company
Forbes produced a great article exploring Pega Process AI and its potential benefits.
| Techzine
Pegasystems biedt AI voor realtime analyse streaming data
Techzine covered the announcement of Pega Process AI, a new set of Pega Platform capabilities to help organizations optimize their business and customer operations in real-time.
| Destination CRM
Pegasystems Launches Process AI
Destination CRM report on the newly launched Pega Process AI, a new set of Pega Platform capabilities that help organizations optimize their business and customer operations in real-time.
| AG Connect
Stappenplan voor succesvolle implementatie van automatisering
Using Pega's intelligent automation research, AG Connect lays out a step-by-step plan for successful digital transformation.
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| Mybusiness