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Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

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Alan Trefler on stage at PegaWorld 2025

| destinationCRM

Pegasystems Looks to AI to Transform Customer Businesses, Pegaworld Speakers Stress

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| siliconANGLE

Pegasystems expands features to build and manage AI agents

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Alan Trefler appears on CNBC for an interview.

| CNBC

Why Pega is regarded as an "underappreciated" name in AI

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| Desination CRM

This article features client success stories from PegaWorld 2025, showcasing how Pega’s AI-powered solutions are solving for business challenges like fraud prevention and customer engagement at scale.
Customerland logo

| Customerland

Customerland analyzes Pega's agentic announcements at PegaWorld '25, concluding that it's a "disciplined framework for transformation at scale."
Insurance Innovation Reporter logo

| Insurance Innovation Reporter

Insurance Innovation Reporter covers Pega Founder and CEO Alan Trefler's opening keynote, where called for "a more deliberate and structured approach to AI adoption."
destinationCRM logo

| destinationCRM

DestinationCRM examines how Pega's latest AI innovations announced at PegaWorld 25 aim to accelerate digital transformation across the enterprise.
IT Matchmaker News

| IT-Matchmaker News

Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
CustomerFirst

| CustomerFirst

Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
Emerce

| Emerce

Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
Dutch IT Leaders

| Dutch IT Leaders

How Pega's Customer Engagement Blueprint is designed to visualize, simulate, and deploy strategies across all channels, enabling organizations to quickly adapt and engage with customers in a targeted...
ITSocial

| ITSocial

Covers Pega's two latest studies on the major obstacles to improving customer experience, and the adoption of new technologies by companies.
FutureWeek

| FutureWeek

Hhighlights how Pega's Customer Engagement Blueprint is designed to help businesses create and optimise customer engagement programmes.
ittbusiness.at

| ittbusiness.at

Covers the Pega/YouGov study, which demonstrates how technical debt is making customer service worse.
Computer Weekly

| Computer Weekly

Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
CX Today

| CX Today

Pega is ahead of the curve when it comes to office-flow automation, using Pega GenAI Coach as an example of its capabilities.
Insurtech Insights

| Insurtech Insights

Pega insurance expert Manoj Pant focuses on silo management and internal operations.
IT Finanz magazin

| IT Finanzmagazin

Covers the launch of Pega Smart Investigate .

| Customerland

In this podcast episode, Pega's Tara DeZao explains how brands are innovating with new technologies like AI to enhance customer experiences, and emphasizes the importance of ethical AI governance.
IT Matchmaker

| IT-Matchmaker News

Pega's Florian Weber on how companies and public authorities face challenges in digitizing their processes due to media disruptions, siloed thinking, and duplicate efforts.
Finextra

| Finextra

Pega's Steve Morgan on the future of open banking stemming from the King’s Speech in July.
Public Manager

| Public Manager

Pega's Florian Weber on how governments and companies are still struggling with the end-to-end digitalisation of their processes, and how a modular layered architecture can help.
people matters

| people matters

Celebrating National Engineers Day in India, Pega's Smriti Mathur discusses how engineers need to be lifelong learners in the constantly evolving technological landscape.
Finextra

| Finextra

Pega's Banking Industry Market Lead, Steve Morgan shares his thoughts on the importance of maintaining data quality amid cloud migration and digital transformation.
adrian swinscoe

| Adrian Swinscoe

Cale Urwin, Bupa’s director of data, digital & marketing health services, talks about how Bupa, a leading provider of health services and products, partnered with Pega to bring its customer engagement...
AIThority

| AIThority

Looks at how AGL Energy used Pega CDH to improve its customer engagement, as an example of how Pega helps its clients cut through complexity and deliver results.
Chief Executive

| Chief Executive

Pega's CFO Ken Stillwell responds on how he sees his role as the steward of business application management and spending.
Tech Talks Daily

| Tech Talks Daily

Pega client Russ Thornton, Shawbrook Bank's CTO, is featured in this podcast. Russ is at the forefront of Shawbrook Bank’s ambitious digital transformation journey, leveraging Pega's AI-powered...
Computer Weekly

| Computer Weekly

Private healthcare provider Bupa says a project to deploy business process automation using Pega is bringing the company closer to APAC customers.
Martech

| MarTech

Verizon's Tommi Marsans explains to Martech how it uses Pega Customer Decision Hub to "be best-in-class at interacting with our customers."
The Australian

| The Australian

The Australian describes how NAB utilizes Pega's AI tools to increase customer engagement by 40 percent.
Government News

| Government News

Pega's Rob Bollard discusses the challenges that policy-making lifecycles face and how generative AI offers a solution to remove ambiguity and improve efficiency. Rob highlights how GenAI’s ability to...
IT WELS.au

| IT WELT.at

Pega's Uwe Specht on how low code can help organizations find the right strategy.
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