Media Coverage
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| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| ITSocial
Les entreprises doivent surmonter la dette technique et adopter l’IA
Covers Pega's two latest studies on the major obstacles to improving customer experience, and the adoption of new technologies by companies.
| ittbusiness.at
Technische Schulden verschlechtern den Kundenservice – Umfrage belegt Rückschritte trotz technologischer Fortschritte
Covers the Pega/YouGov study, which demonstrates how technical debt is making customer service worse.
| Computer Weekly
Why Keir Starmer’s plan to rewire Whitehall needs an IT-rethink
Pega government industry principal, Alex Case's in-depth feature on how the UK Government’s projects can thrive in the evolving age of AI, and the potential barriers to progress.
| Insurtech Insights
Leaders Reveal What’s Next for Insurance: 20 Trends Transforming the Industry in 2025
Pega insurance expert Manoj Pant focuses on silo management and internal operations.
| IT Finanzmagazin
Pegasystems beschleunigt Reklamationsbearbeitung und Nachforschungen
Covers the launch of Pega Smart Investigate .
| IT-Matchmaker News
Modulare IT-Architektur überwindet die Silo-Falle
Pega's Florian Weber on how companies and public authorities face challenges in digitizing their processes due to media disruptions, siloed thinking, and duplicate efforts.
| CustomerThink
Beyond the Inbox: How AI Enhances Email Marketing’s Relevance and Impact
Email is arguably more relevant than ever - Pega's Tara DeZao explains how and why marketers should use AI to ensure this important channel continues to deliver relevant customer experiences.
| Finextra
Open banking: Where next for the UK following the King’s Speech?
Pega's Steve Morgan on the future of open banking stemming from the King’s Speech in July.
| CMSWire
Not Your Average CX: The Rise of Hyper-Personalized Experiences
Personalization isn't enough. Learn how AI and journey orchestration are taking CX to the next level with hyper-personalization, and how Pega Customer Decision Hub fits into the conversation.
| Public Manager
Digitalisierung von Behörden: Auswege aus der Silo-Falle
Pega's Florian Weber on how governments and companies are still struggling with the end-to-end digitalisation of their processes, and how a modular layered architecture can help.
| people matters
Engineer’s Day 2024: Imperative skills for engineers in the age of AI
Celebrating National Engineers Day in India, Pega's Smriti Mathur discusses how engineers need to be lifelong learners in the constantly evolving technological landscape.
| Finextra
The Criticality of Maintaining Data Quality Amid Cloud Migration and Digital Transformation
Pega's Banking Industry Market Lead, Steve Morgan shares his thoughts on the importance of maintaining data quality amid cloud migration and digital transformation.
| Chief Executive
Tech-Savvy CFOs Reveal How To Spend Wisely
Pega's CFO Ken Stillwell responds on how he sees his role as the steward of business application management and spending.
| Tech Talks Daily
Lessons in Digital Transformation With Shawbrook Bank
Pega client Russ Thornton, Shawbrook Bank's CTO, is featured in this podcast. Russ is at the forefront of Shawbrook Bank’s ambitious digital transformation journey, leveraging Pega's AI-powered...
| MarTech
What Pega GenAI tools might mean for marketers
Pega's Don Schuerman talks with MarTech on how its new slate of generative AI tools - including Knowledge Buddy and Blueprint - will help make marketers smarter and more efficient.
| Government News
Managing the policy lifecycle with AI
Pega's Rob Bollard discusses the challenges that policy-making lifecycles face and how generative AI offers a solution to remove ambiguity and improve efficiency. Rob highlights how GenAI’s ability to...
| IT WELT.at
„Ein dreijähriges Kind erkennt die Giraffe im Erstversuch, KI schafft das nicht“
Pega's Uwe Specht on how low code can help organizations find the right strategy.
| Digital Nation
South East Water uplifts its digital transformation work
South East Water discusses its digital transformation project and implementation of Pega, as well as the results achieved, including saving up to 70 percent improvement in the amount of effort...
| Verdict
Australia’s Open acquires UK insurtech startup SO-SURE in global expansion move
Pega's Manoj Pant comments about insurtech in an article about Open’s acquisition of SO-SURE.
| Midrange
DKB MODERNISIERT SERVICEPROZESSE MIT DER PEGA LOW-CODE-PLATTFORM
Deutsche Kreditbank modernizes its service processes using Pega’s low-code platform.
| Insurance Edge
ABI Car Insurance Plan: Comment & Analysis From Pega
Pegasystems' Manoj Pant shares his thoughts on ABI’s car insurance plan to reform soaring motor insurance premium costs.
| The Times of India
Coding is still relevant IN THE AGE OF AI
Pega's Deepak Visweswaraiah shares his thoughts on the ongoing necessity of human expertise in software development, despite technological advancements, emphasizing its indispensable role in tasks...
| Infoworld
The journey to self-optimizing business processes
This article from Pega's Don Schuerman in Infoworld lays out all the steps organizations need to take on the path to becoming a true self-optimized business.
| Insurance Innovation Reporter
Enhancing Customer Satisfaction and Reducing Operations Costs with Generative AI
Pega's Manoj Pant writes about how generative AI can transform the insurance industry in this article in Insurance Innovation Reporter.
| Customer First
KNOWLEDGE BUDDY: NIEUWE GENAI-ASSISTENT VOOR KENNISBANKEN
Pega's Kerim Akgonul explains why Pega's new generative AI-based assistant, Knowledge Buddy, is critical for enterprises.
| Rocking Robots
Pegasystems lanceert GenAI Knowledge Buddy
Pega's Knowledge Buddy integrates with internal systems and digital channels for various use cases, helping organizations utilize their knowledge.
| CX Today
Meet Buddy. Pega’s New Generative AI Assistant
Pegasystems has announced a generative AI-powered assistant: the Pega GenAI Knowledge Buddy.
| The Banker
Innovation is curious people saying ‘we can do better’
Shawbrook Bank’s CTO Russ Thornton about his career, who acknowledges the role Pega has played in it to date.
| Computer Weekly