Media Coverage
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| BigData Insider
Agentic AI Governance – wer überwacht die Wächter?
Pega's Florian Lauck-Wunderlich on how Agentic AI promises significant efficiency gains – but also requires a governance framework.
| Forbes
Réinventer le travail à l’ère des agents IA : une transformation en marche
Pega's Karim Zein, VP and Managing Director – Southwest Europe Middle East & Africa, explores the impact of autonomous artificial intelligence agents on the professional world. These agents, capable...
| line of biz
Von der Automatisierung zum Autonomous Enterprise
Listicle by Pega's Frederic Cuny on corporate fitness in the age of AI and what characterises an autonomous company.
| Agile Brand: 1 Amazing Thing
One Amazing Thing About Pega with Matt Healy
In this video episode, Pega's Matt Healy shares 'One Amazing Thing' about Pega’s GenAI Blueprint. Learn how this generative AI tool helps think through workflows, dependencies, internal and external...
| manage it
Governance: KI-Agenten brauchen menschliche Aufsicht
Pega's Florian Lauck-Wunderlich on how Agentic AI offers great advantages for companies but needs to be monitored by human instances to meet regulatory requirements and ethical standards.
| Les Echos
L'IA et l'armée, loin des clichés
Pega's Sylvain Harault on the use of AI and how it can support the military and government in key areas such as logistics, data management, and predictive analysis.
| RockingRobots
AI-trends voor 2025 volgens Pegasystems: Meer AI-agents
Pega's Peter van der Putten shares his AI predictions, including that the biggest innovation in 2025 will come from technology that makes AI more autonomous, such as agentic AI.
| CustomerFirst
Generatieve AI wordt commodity, agentic AI en ethiek centraal
Pega's Peter van der Putten share his AI predictions, highlighting how generative AI will become a commodity and that agentic AI and ethics will play an increasingly central role.
| VentureBeat
Orchestrator agents: Integration, human interaction, and enterprise knowledge at the core
Pega CTO Don Schuerman tells VentureBeat that as AI agents explode on the scene, organizations must deploy orchestrator agents to optimize how they work across the enterprise.
| Forbes
Lifting Gen AI Out Of The Trough Of Disillusionment
In his latest Forbes post, Pega's Don Schuerman challenges the industry to use gen AI for more than just common content writing or summarizing by reimagining how it can drive true innovation and...
| CustomerThink
Beyond the Inbox: How AI Enhances Email Marketing’s Relevance and Impact
Email is arguably more relevant than ever - Pega's Tara DeZao explains how and why marketers should use AI to ensure this important channel continues to deliver relevant customer experiences.
| CMSWire
Not Your Average CX: The Rise of Hyper-Personalized Experiences
Personalization isn't enough. Learn how AI and journey orchestration are taking CX to the next level with hyper-personalization, and how Pega Customer Decision Hub fits into the conversation.
| CustomerFirst
AI heeft een left én right brain
Pega's Director AI Lab, Peter van der Putten talks about left brain and right brain AI. He elaborates on meaningful, practical, and responsible ways to get value from AI in an enterprise, touching on...
| Computable
T-Mobile: We verloren 2 miljoen klanten per jaar
Showcasing Pega client T-Mobile’s use of Pega GenAI Blueprint to quickly transform complex business processes into an application. The implementation of Pega facilitated the integration of various IT...
| Computer Weekly
Wells Fargo bank turns to AI to help families settle estates after a death
Sangeeta Doss, head of Wells Fargo’s Estate Care Centre, about how the bank is winning customers after using business automation software and artificial intelligence from Pega to help families manage...
| InfoWorld
How to choose the right low-code, no-code, or process automation platform
Which low-code, no-code, or process automation platform is right for your organization? Pega's Don Schuerman weighs in on how to narrow the field to meet your business objectives.
| Industrielle Automation
Generative KI ebnet den Weg für analytische KI-Lösungen
Pega’s PegaWorld AI survey looks at how the increased use of gen AI within enterprises is opening the door to the use of other AI tools.
| Technology Evaluation Centers
Understanding Pega GenAI Blueprint and Socrates
How Pega's generative AI applications, Blueprint and Socrates, can support modern enterprises in tailoring key workflows and making corporate learning more efficient and engaging - and how these new...
| Sarah Burnett - industry analyst
A Blueprint for the Future: Automated Workflow Design
Focuses on Pega GenAI Blueprint and includes insights from PegaWorld 2024.
| Adrian Swinscoe
There needs to be a really tight relationship between business strategy and target state architecture – Interview with Cale Urwin of Bupa
Cale Urwin, Bupa’s director of data, digital & marketing health services, talks about how Bupa, a leading provider of health services and products, partnered with Pega to bring its customer engagement...
| IT News
ANZx gets business to create its own next-best actions
Australian bank ANZ on how, through Pega technology, it is optimising the sophistication of its backend engine that oversees customer interactions of ANZ Plus. The story shares how the Pega Customer...
| Mi3
Revealed: The key success factors driving NAB's rapid roll out of real-time decisioning
Pega client NAB on how it was able to accelerate rollout of real-time decisioning by plugging its new Pega Content Decisioning Hub into current ways of working.
| Mi3
Who’s scraping your data to train LLMs? Tech vendors rewrite T&Cs, privacy policies to claim new rights over customer data in AI arms race – cue rage
Alan Trefler, Pega's Founder & CEO, said not only does his company not use customer data to train LLMs, it doesn’t train LLMs at all. Pega's recent Socrates and Blueprint initiatives are examples of...
| Forbes
PegaWorld Themes Speak To The Top AI Implementation Challenges
Adrian Swinscoe delves into Pega’s latest thinking and the advancements from PegaWorld 2024, including an overview of the Socrates and Blueprint announcements and summarized key learnings from the...
| CustomerFirst!
HITTE, INSPIRATIE EN INNOVATIE
At PegaWorld iNspire 2024, Pega announces enhancements to Pega GenAI Blueprint, a tool that helps companies redesign their workflows using generative AI.
| INDUSTR.com
GENERATIVE KI KANN DEN WEG FÜR ANALYTISCHE KI-LÖSUNGEN EBNEN
A recent study from Pegasystems examined the use of artificial intelligence from the perspective of the human brain: Are companies more likely to use rational, analytical AI that mimics the...
| ITPro
Pegasystems moves to harness the power of the autonomous enterprise with its ‘center-out’ approach
At PegaWorld Inspire 2024, Pega seized its chance to champion its unique approach business architecture leaning on its AI for ideation portfolio
| ITPro
Pega GenAI Blueprint: Breaking down the barriers to transformation
Pega Gen AI Blueprint was the star of the show at PegaWorld Inspire 2024, and it’s real value comes in breaking down the communication barriers inhibiting collaboration between business and technical...
| Diginomica
National Australia Bank builds ‘customer brain’ using Pega to make digital banking more human
Using Pega’s Customer Decision Hub, National Australia Bank is analyzing all customer data to push personalized services through all channels.
| ITPro