
Copied!
Filters

Sean Callahan
How autonomous customer service is revolutionizing the contact center

Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023

Alan Katzman
It’s time to wow your distributors

Manoj Pant
5 key focus areas for insurers

Kevin Billings
Keeping pace with telco network service expectations

Axel Wells
Recession-proof your business with customer engagement

Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam
Accelerating the journey to sustainability for manufacturing and aftermarket services

Kevin Billings
Keeping it simple in shared services

Cas Skuqi
How T-Mobile put customers first to dramatically overhaul their business

Mark Jackson
Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers

Michelle Garcia
Captive finance: It’s time to go all-in on digital

Mark Wassel
How claims can play a more active role with customer retention and policy growth

Mark Wassel
Why insurers need to modernize the claims customer experience

Mark Wassel
4 actions insurers can take to optimize claims First Notice of Loss

Robert Dean
Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity

Steven P. Silver
Using machine data to build connected aftermarket services that drive revenue

Kenneth Benner
In times of need, can telcos be there for their customers?

Michelle Garcia