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The Pega Blog

Bold ideas. Expert insights. Tools to build agility.

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How autonomous customer service is revolutionizing the contact center
Autonomous Operation Blog

Sean Callahan

How autonomous customer service is revolutionizing the contact center

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A Communications Service Provider’s guide to PegaWorld iNspire 2023
pegaworld Inspire Blog

Kenneth Benner

A Communications Service Provider’s guide to PegaWorld iNspire 2023

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It’s time to wow your distributors
Team colloboration

Alan Katzman

It’s time to wow your distributors

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5 key focus areas for insurers
Happy Man

Manoj Pant

5 key focus areas for insurers

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Keeping pace with telco network service expectations
Keeping pace with telco network service expectations

Kevin Billings

Keeping pace with telco network service expectations

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Recession-proof your business with customer engagement
Recession-proof your business with customer engagement

Axel Wells

Recession-proof your business with customer engagement

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Accelerating the journey to sustainability for manufacturing and aftermarket services
Accelerating the journey to sustainability for manufacturing and aftermarket services

Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam

Accelerating the journey to sustainability for manufacturing and aftermarket services

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Keeping it simple in shared services
Keeping it simple in shared services

Kevin Billings

Keeping it simple in shared services

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How T-Mobile put customers first to dramatically overhaul their business
How T-Mobile put customers first to dramatically overhaul their business

Cas Skuqi

How T-Mobile put customers first to dramatically overhaul their business

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Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers
digital transformation initiatives

Mark Jackson

Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers

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Captive finance: It’s time to go all-in on digital

Michelle Garcia

Captive finance: It’s time to go all-in on digital

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How claims can play a more active role with customer retention and policy growth

Mark Wassel

How claims can play a more active role with customer retention and policy growth

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Why insurers need to modernize the claims customer experience
modernizing the claims customer experience

Mark Wassel

Why insurers need to modernize the claims customer experience

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4 actions insurers can take to optimize claims First Notice of Loss
First Notice of Loss

Mark Wassel

4 actions insurers can take to optimize claims First Notice of Loss

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Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity
image

Robert Dean

Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity

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Using machine data to build connected aftermarket services that drive revenue

Steven P. Silver

Using machine data to build connected aftermarket services that drive revenue

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In times of need, can telcos be there for their customers?

Kenneth Benner

In times of need, can telcos be there for their customers?

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Survey: What vehicle owners now demand from your service team

Michelle Garcia

Survey: What vehicle owners now demand from your service team

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