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The Pega Blog

Bold ideas. Expert insights. Tools to build agility.

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How autonomous customer service is revolutionizing the contact center
Autonomous Operation Blog

Sean Callahan

How autonomous customer service is revolutionizing the contact center

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A Communications Service Provider’s guide to PegaWorld iNspire 2023
pegaworld Inspire Blog

Kenneth Benner

A Communications Service Provider’s guide to PegaWorld iNspire 2023

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Keeping pace with telco network service expectations
Keeping pace with telco network service expectations

Kevin Billings

Keeping pace with telco network service expectations

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Recession-proof your business with customer engagement
Recession-proof your business with customer engagement

Axel Wells

Recession-proof your business with customer engagement

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Accelerating the journey to sustainability for manufacturing and aftermarket services
Accelerating the journey to sustainability for manufacturing and aftermarket services

Carolyn Rostetter, Vasant Balakrishnan and Sathish Arumugam

Accelerating the journey to sustainability for manufacturing and aftermarket services

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Keeping it simple in shared services
Keeping it simple in shared services

Kevin Billings

Keeping it simple in shared services

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How T-Mobile put customers first to dramatically overhaul their business
How T-Mobile put customers first to dramatically overhaul their business

Cas Skuqi

How T-Mobile put customers first to dramatically overhaul their business

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Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers
digital transformation initiatives

Mark Jackson

Digital transformation initiatives: Becoming agile and forward-thinking Communications Service Providers

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Captive finance: It’s time to go all-in on digital

Michelle Garcia

Captive finance: It’s time to go all-in on digital

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Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity
image

Robert Dean

Intelligent automation can turn your COVID-19 disruption into a supply chain opportunity

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Using machine data to build connected aftermarket services that drive revenue

Steven P. Silver

Using machine data to build connected aftermarket services that drive revenue

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In times of need, can telcos be there for their customers?

Kenneth Benner

In times of need, can telcos be there for their customers?

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Survey: What vehicle owners now demand from your service team

Michelle Garcia

Survey: What vehicle owners now demand from your service team

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4 challenges CSPs will face in 2020 (and how to overcome them)

Kevin Billings

4 challenges CSPs will face in 2020 (and how to overcome them)

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Manufacturing transformation leaders inspire and instruct at 2019 Pega Customer Engagement Summit Detroit

Steven P. Silver

Manufacturing transformation leaders inspire and instruct at 2019 Pega Customer Engagement Summit Detroit

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Captive finance organizations: Are you ready or already delinquent for the next big wave of market changes?

Carolyn Rostetter and Erika Ward

Captive finance organizations: Are you ready or already delinquent for the next big wave of market changes?

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How DPA is critical to a cost-efficient 5G rollout

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

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Digitize your engineering governance system to help mitigate risks

Thomas Richter

Digitize your engineering governance system to help mitigate risks

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