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Customer Case Studies

Meet our clients

We help leading organizations cut through complexity and deliver results.
Featured Customers
NAB’s journey to customer-centric banking
Video duration: 02:13
See how NAB used Pega Customer Decision Hub to lift conversion rates by 50%.
Customer Decision Hub
Virgin Media Ireland unlocks seamless customer experiences
Video duration: 02:34
See how Virgin Media Ireland crafted one unified agent desktop.
Customer Service
Church Mutual transforms insurance operations with Pega
Video duration: 02:08
Hear how Church Mutual drove a 200% efficiency gain with Pega.
Platform
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Blue Cross Blue Shield of North Carolina

BCBS NC drives business value with bots

Learn how BCBS used bots to save over 500 hours of manual work.
Robotic Process Automation
Express Scripts

Express Scripts drives COE ROI with Pega

Express Scripts drives ROI from center of excellence powered by Pega.
Robotic Process Automation
HealthFirst Customer

Healthfirst enhances efficiency and care with Pega

See how they transformed the provider lifecycle, enhancing service quality for nearly 2 million members.
Robotic Process Automation
International bank

International bank automates request backlog with Pega RPA

Learn how this leading financial institution used Pega to clear their 50,000 client request backlog in just five days.
Robotic Process Automation
Unum

Unum: Digital transformation on a shoestring

Learn how agents at Unum can search across applications to find the data they need.
Robotic Process Automation
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