Analyst reports confirm: Pega is an industry leader

Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.

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Gartner Magic Quadrant for Enterprise Low-code Application Platforms (LCAP) 2024

Gartner has recognized Pega as a low-code leader.

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Gartner Critical Capabilities for Enterprise Low-Code Application Platforms (LCAP) 2024

In the 2024 Gartner Critical Capabilities report, Pega scored highest for the Tactical Internal Applications.

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Gartner Critical Capabilities for Sales Force Automation Platforms 2024

Pega was ranked highest across all Use Cases by Gartner.

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Gartner Magic Quadrant for the CRM for Customer Engagement Center 2023

Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end.

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The Forrester Wave™: Task-Centric Automation Software, Q4 2024

Forrester recognized Pega as a powerhouse with 5/5 scores in vision and innovation.

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The Forrester Wave™: Real-Time Interaction Management, Q1 2024

According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise RTIM Implementations..."

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The Forrester Wave™: Customer Service Solutions, Q1 2024

Using their 39-criterion evaluation, Forrester researched, analyzed, and scored twelve Customer Service providers. In their report, Pega was ranked as a leader with the top score in the current offering category.

Forrester Total Economic Impact™ Reports

Forrester Consulting interviewed 20 clients with years of experience using Pega’s core offerings. Explore the findings and see why Pega is always a smart investment.

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