Harnessing the full potential of AI: What operations leaders need to know in 2025

Through independent research and in-depth interviews with technology executives, we’ve assembled a guide to assist operations leaders with key concerns and questions about AI in the post-hype era.

This Pega original research covers:

• What’s now clear about AI for operations in 2025 – and what most executives missed before
• Practical approaches to incorporating AI in key operational areas, such as workflow design, process optimization, and the employee and customer journey
• Recipes for leveraging a variety of AI and automation technologies in tandem for different operations use cases