Whitepaper | PDF | 7 Seiten
Taking the Constituent-Centric Perspective to Improve Government Services
Governments are charged with the exceptional responsibility of representing public interests. This requires continuous improvement of constituent services for very complex and unique requirements. The concept of government customer service represents a new paradigm posing significant benefits:
- Improved constituent access and satisfaction
- Proactive service
- Better efficiency
- Enhanced flexibility
- Reduced costs
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