Intelligent automation
Unified workflows, automation, and AI-powered decisioning frees you up to focus on what matters.
What is intelligent automation?
Intelligent automation combines artificial intelligence (AI), machine learning, robotic process automation (RPA), predictive and adaptive models, NLP, and more to allow enterprises to adapt instantly and build applications that connect people, processes, and technology across organizations.
Why is intelligent automation important?
From boosting operational efficiency, to empowering employees, to driving better customer outcomes, intelligent automation makes more possible for businesses. Organizations use these technologies to unify front- and back-office processes, streamline work across teams, improve security and compliance, and more.
Benefits of intelligent automation
- Integrate back-office processes
Bridging system UI and data integration gaps quickly and efficiently transforms business processes. - Orchestrate work from end to end
Case management lets businesses orchestrate outcomes across channels for better customer experiences. - Deliver consistent experiences across channels
An iterative and agile approach enables web, mobile, and chat application automation. - Achieve quick wins with attended automation
Bots offer speed and precision to drive optimal customer outcomes and boost ROI. - Incorporate compliance and regulations
Make regulatory policy adherence easier with a more consistent approach to compliance.
Getting value from intelligent workflows
Learn the five most common business workflows to optimize for better outcomes and greater efficiency.
How does intelligent automation work?
Integrated, advanced technology lets businesses deliver consistent communications, optimized workflows, and unified data for better outcomes – across people, processes, and channels. Streamlining manual processes and legacy systems helps achieve greater resource efficiency while reducing human error.
How Pega does it
Let everyone from business users to professional developers create enterprise-grade workflows – using best practices for governance and security.
Automate high-volume, routine tasks like email communication, data retrieval, and work routing to free employees for higher-value work.
Use predictive and generative AI to automatically identify and re-route work, meet SLAs, and exceed customer expectations.
Success Story
First Citizens Bank drives seamless automation with Pega RPA
Learn why First Citizens bank chose the Pega Platform to serve as a single platform for all servicing needs.
Frequently Asked Questions about intelligent automation
