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Automate Customer Service

Automate customer service

Make service effortless for everyone

by orchestrating every journey with AI and automation

Take the guesswork out of service. Pega Customer Service™ intelligently guides and seamlessly automates every journey, saving time and money – all while keeping your existing systems intact.
Aflac
Reduced costs by
$4
million per year

by automatically resolving 77% of interactions with chatbots.

See how Aflac did it
Automate work out of the contact center

Digital first self-service

Automate work out of the contact center

Help your customers help themselves with AI-powered self-service that resolves any simple to complex inquiry. Reduce customer effort and contact center volume with digital first solutions that seamlessly escalate to CSRs only when needed.

Embed Pega self-service workflow experiences in any web portal or mobile app

Turn any channel into a personalized self-service channel with virtual agents

Contain calls, reduce cost to serve, and improve the customer experience

AI-powered guidance

Make every agent your best agent

Give your agents an AI-powered copilot that understands your customers’ intents, dynamically guides agents, automates their work, and uses contextual insights to recommend next best actions. All to deliver faster, more personalized service experiences.

Improve agent onboarding, efficiency, and retention by guiding and automating their work

Empower agents to handle a broader range of inquiries and boost first contact resolution

Increase customer loyalty with more personalized service experiences

Make every agent your best agent
Elevance Health
Reduced average handle time by
3
minutes

while boosting NPS by 11 points and decreasing training time by 50%.

See how Elevance did it
Athora
Migrated 3 CRM systems to Pega in
9
months

​Athora was able to optimize the end-to-end workflow for each individual process.

Check out the case study
​​Transform service on your own terms​

Built for agility

​​Transform service on your own terms​

​​Reimagining service doesn’t mean starting over. Implement Pega AI and workflow automation into your existing service stack to accelerate resolutions, boost productivity, and automate service one workflow at a time. Stay agile by taking an incremental approach to service automation.

​Eliminate the need to make changes in multiple systems with our Center-out® business architecture

​Automate service workflows in your existing desktop

​Accelerate time to value

A leader in customer service solutions
Forrester

According to Forrester's trusted 39-criterion evaluation, Pega ranks as a leader.

Read the report

All powered by Pega Customer Service

Want to hear more about the tech driving these outcomes? It’s all here in our leading platform for AI-powered decisioning and workflow automation.

 

Check out our capabilities in action

Financial Services

​Guide agents with a complete understanding of the customer Pega Customer Service for Financial Services

Insurance

​Reduce service costs and improve customer satisfaction Pega Customer Service for Insurance

Communications

Anticipate customer needs and personalize the customer experience Pega Customer Service for Communications

Healthcare

​Drive outcome-driven service and care experiences Pega Customer Service for Healthcare
Pega Care Management

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

What seems like ESP is really Pega’s real-time AI. That’s how the internet service provider can sense Nia’s problem and immediately reach out on her channel of choice.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

With Pega’s contextual self-service experience, Nia is immediately recognized when she logs in and directed right to an interactive online troubleshooter.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

Instead of an online troubleshooter that can diagnose and address network issues remotely, the app only offers generic, one-size-fits-all FAQs.

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