Analyst reports confirm: Pega is an industry leader

Pega software earns high marks across the board. See what analysts are saying about Pega capabilities in customer service, low code, and intelligent automation.

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Gartner Magic Quadrant for Enterprise Low-code Application Platforms (LCAP) 2024

Gartner has recognized Pega as a low-code leader.

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Gartner Critical Capabilities for Enterprise Low-Code Application Platforms (LCAP) 2024

In the 2024 Gartner Critical Capabilities report, Pega scored highest for the Tactical Internal Applications.

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Gartner Critical Capabilities for Sales Force Automation Platforms 2023

Pega was ranked highest across all Use Cases by Gartner.

Analyst Report

Gartner Magic Quadrant for the CRM for Customer Engagement Center 2023

Pega Customer Service offers best-in-class technology that intelligently guides and automates service journeys from end-to-end.

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The Forrester Wave™: Real-Time Interaction Management, Q1 2024

According to the Forrester Report, “Pegasystems sets the gold standard for sophisticated enterprise RTIM Implementations..."

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The Forrester Wave™: Customer Service Solutions, Q1 2024

Using their 39-criterion evaluation, Forrester researched, analyzed, and scored twelve Customer Service providers. In their report, Pega was ranked as a leader with the top score in the current offering category.

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The Forrester Wave™: Robotic Process Automation, Q1 2023

According to the Forrester Report, "Pegasystems provides a seamless automation lifecycle experience."

Analyst Report

The Forrester Wave™: Core CRM Solutions, Q3 2022

Using their 35-criterion evaluation, Forrester researched, analyzed, and scored CRM providers. In their report, Pega’s offering ranked as a leader.

Forrester Total Economic Impact™ Reports

Forrester Consulting interviewed 20 clients with years of experience using Pega’s core offerings. Explore the findings and see why Pega is always a smart investment.

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