![It's Time to Serve People. Not Policies.](https://www.pega.com/sites/default/files/styles/1024/public/resources/2019-01/pega-its-time-to-serve-people-not-policies.png?itok=YnoQjQ2U)
Guide
It's Time to Serve People. Not Policies.
Insurers have been struggling to create an account-centric view of the client. But today, that’s not enough. It’s crucial to understand what clients need and respond to them proactively, in a way they find acceptable. So, how do you create positive customer service experiences that not only make your clients happy, but also help drive long-term, profitable relationships?
Défi: Service client
Groupe de produits: Service client
Industry: Assurance
Thème: Service client
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