Center-out: Case management

Embedding logic in channels (top-down) or jamming data into back-end processes (bottom-up) is just putting a band-aid on a problem. Quick fixes aren’t applied holistically, and won’t get applied to similar issues in the future. Don Schuerman explains how automating from the Center-out™ transforms case management at an organizational level.

This is part 3 of the "Building a business architecture" video series. Watch part 3a: “A little more on case management."