PegaWorld iNspire 2020: Defining Design Thinking’s Business Impact (Presentation)

Organizations turn to design thinking to address a variety of challenges: solving promising opportunities, empowering employees to think creatively, designing solutions to improve customer experience, speeding up project design, and more. But how do you measure the impact on cost, time, and the customer and employee experience? Listen to GE Healthcare’s story as our presenter Scott Paar describes GEHC’s journey with this new approach, and outlines expectations, results, and key takeaways from it's design thinking projects.