メディア掲載
Pegaについて、メディアでも広く取り上げられています。当社の業界トップのソリューションは、世界有数の企業・組織が将来を見越して設計したアプリケーションの開発に大きく貢献しています。
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld
| Adrian Swinscoe
Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega
Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor
| Forbes
Customer Service Negligence: It's Time for Change!
Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service
| The Fintech Times
Consumers Don’t Trust AI to Look After their Money/Financial Affairs
Pega research finds that consumers still trust human advice over AI
| CustomerThink
Five Ways to Eliminate Customer Service Friction
At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences
| Der Bank Blog
Viele Deutsche sind vom Kundenservice frustriert
Recent Pega study finds German consumers are frustrated with customer service while businesses disagree
| Minter Dial
Empathy in AI – How One New Input May Entirely Disrupt your Culture
At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust
| Destination CRM
Digital Process Automation: Harmonizing the ‘Digital Inside’ with the ‘Digital Outside’
Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences
| Raconteur
Expert advice on how to build brand transparency
Pega’s Tom Libretto discusses building trust through data transparency
| Forbes
Are You Providing A Frictionless Customer Experience?
Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences
| Nieuws.Social
[Onderzoek] ‘Groot gat tussen perceptie van bedrijven en klanten ten aanzien van klantenservice’
Recent Pega study finds customers are unimpressed with customer service
| DMN News
Pega: One Microjourney at a Time
Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.
| iTWire
Support for citizen developers coming to Pega Platform
At PegaWorld, Pega’s Don Schuerman explains how Pega’s Enterprise Low-Code Factory will help clients.
| Destination CRM
Pega Launches Customer Empathy Advisor, AI Connectors at PegaWorld
Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.
| TechTarget Search CIO
Pegasystems Customer Empathy Advisor AI tool gauges ethics
Learn about AI research results and Pega’s Customer Empathy Advisor solution, as well as client and analyst reactions to the news.
| Tech Target
Pega Customer Service adds digital messaging capabilities
Pega’s Don Schuerman discusses new messaging capabilities and trends at PegaWorld, while clients react to the news.
| Enterprise Times
Pega delivers true omni channel communication for customer engagement
Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.
| Forbes
L’Empathie, Qualité Incontournable Des Leaders De L’Industrie Technologique
Alan Trefler discusses the significance of empathy in technology industry leaders
| Comarketing News
Service client : Quand les entreprises se voient trop belles…
Pega study finds companies are disconnected from customers and overestimate their quality of customer service
| Manage It
Studie: Lieber Toilette putzen als Kundenservice kontaktieren
Pega research finds German consumers disagree with companies over the success of their customer service
| One to One
Lieber Klo putzen als einen Kundenservice kontaktieren
Recent Pega study finds consumers don’t believe customer service agents know enough about them
| IT Daily
GUT, SCHLECHT ODER FURCHTBAR - EIN EINBLICK IN DEN KUNDENSERVICE
Pega research provides insights into companies’ customer service challenges
| Finanzwelt