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Steven P. Silver

Using machine data to build connected aftermarket services that drive revenue

Michelle Garcia

Survey: What vehicle owners now demand from your service team

Carol Everhart

Healthcare: Transforming to meet changing consumer expectations

Carolyn Rostetter and Erika Ward

Captive finance organizations: Are you ready or already delinquent for the next big wave of market changes?

Bill Marshall

Healthcare customer service gets personal

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Leveraging digital technology to impact the opioid crisis