Sammy Bell | Rebecca Trivella
How many personalization brains should you have?
Bill Marshall
Medicare advantage star ratings: A new era of innovation and excellence
Tara DeZao
The case for end-to-end AI-powered marketing solutions over stand-alone email service providers
Vince Jeffs
Customer engagement using AI orchestration: Blending AI to maximize value
Tara DeZao
Perception vs. reality: Unlocking potential in AI-powered customer engagement
Norma Suarez
Maximizing value with RTIM: Real-time interaction management benefits unlocked
Sean Callahan
A closer look at Knowledge Buddy: AI-powered answers for everyone
Norma Suarez
Real time – real value: A guide to Real-Time Interaction Management (RTIM)
Tara DeZao
Responsible AI is a winner for everyone
Michelle Mitchell
The top 10 uses of AI for customer engagement
Tara DeZao
Unravelling the complexity in human-AI relationships to strengthen customer trust
Matthew Nolan
A one-to-one approach to managing customer lifetime value
Vince Jeffs
Identity management in the age of personalization & privacy
Sean Callahan
How autonomous customer service is revolutionizing the contact center
Alan Katzman
It’s time to wow your distributors
Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge
Transform customer service or watch your customers and revenue shrink
Sean Callahan
The customer service landscape is shifting. Here’s what to expect.
David Steuer, Managing Director, Accenture