Kris Brewitt
We are entering the era of agentic workflows
Cas Skuqi
Why Agentic AI demands a new strategic approach
Cas Skuqi
Reimagining work with AI agents: Enabling a more collaborative workplace
Robert Connely
Promoting better outcomes: The anatomy of healthcare technology
Robert Connely | Mick Malec
Addressing the challenges in healthcare with strategic partnerships and technology
Michelle Mitchell
How to overcome the challenges of adopting AI in your call center
Tara DeZao
Unravelling the complexity in human-AI relationships to strengthen customer trust
Timothy Harfield
Pega Low-code Innovation Factory: An operating model for the autonomous enterprise
Katie Alberti
Becoming an autonomous enterprise: HFS Research’s 7 building blocks for success
Sean Callahan
How autonomous customer service is revolutionizing the contact center
Kyle Munderville
Autonomous engagement: The holy grail of achieving personalized customer experiences
Katie Alberti
The rise of autonomous operations: 5 ways AI & automation deliver on this winning strategy
Matt Healy
The rise of the autonomous enterprise
Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge
Transform customer service or watch your customers and revenue shrink
Sean Callahan
The customer service landscape is shifting. Here’s what to expect.
David Steuer, Managing Director, Accenture
How to achieve real-time personalization on assisted channels
Sean Callahan
How AI and automation can bring out the humanity in customer service
Laurence Doody