Virtual Event
Pega Discover: Customer Service Online Summit
A big thanks to all the visionaries, thought leaders, and global attendees who made our interactive summit such a success. Weren’t able to join us? Want to relive your favorite sessions?
The future of service starts now
We’re excited to see how the simplified solutions, success stories, and innovations shared at this event transform business and customer service for the better. Watch and learn with talks from influencer Blake Morgan, Aflac’s Nicole Evans and Tashia Brandenburg, Accenture’s Michelle Sobin, Pega’s own Jeff Nicholson, and many more.
Featured Replays
Keynote
A Customer Service Recalibration
Presenters: Blake Morgan and Jeff Nicholson, Pega
Keynote
Client Interview: How Aflac Has Unleashed the Power of Agile Service
Presenters: Nicole Evans and Tashia Brandenburg, Aflac and John Huehn, Pega
Keynote
Customer Service: Stronger After COVID-19
Presenter: Michelle Sobin, Accenture
Partner Spotlight
Using AI to Bring Customer Service to the Next Level
Presenter: Accenture and NASCO
Partner Spotlight
The Story at Du: How Enterprise Automation Delivers Transformational Results
Presenter: TTEC
Tech Showcase
Beyond the ticket: Case management (or Journey-centric case management)
Presenter: Pega and Sun Life
Tech Showcase
How Telenet’s agile journey simplifies service and builds intimacy
Presenter: Pega and Telenet
Next up: 2021
Interested in more virtual events to help drive your business' digital transformation?
Look forward to PegaWorld iNspire for a deep dive into all things Pega, our technology, and plenty else. See you next year!
Learn moreThank you to all of our Event Sponsors
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