Hi, I'm Don Scheurman, Pega's CTO, and today I want to talk to you about the cloud. Here at Pega, we love the cloud. We love the fact that it allows us to deploy new innovations to our clients at a speed never before seen. Whether it's things like Pega Gen AI Blueprint, or Knowledge Buddy or Coach, or the latest in process mining and user experience or new automation capabilities. But in order to support that speed, you need to have the right architecture and controls in place. Pega runs on Kubernetes in the cloud. So if you're gonna run Pega yourself, you need to actually have containers and helm charts defined to support them. Pega is a microservices architecture, which means you need to have the right backing services deployed and scalable in order to support what Pega needs. All of those microservices means you need runbooks in place. So you have to be able to describe to your team members what they need to do to make a change in Pega or respond to a situation. And all of those team members need to be specially trained, not just on cloud architectures, but on Pega's cloud architecture so that they can maintain and grow that system. Frankly, for most organizations, investing resources and building out the containers and backing services and runbooks and skills that Pega needs means you're distracting your teams from actually doing the innovation and taking advantage of our latest features. You're spending all your time thinking about the bad actors that are out there and making sure that you keep the systems patched and up to date and have the right testing and firewalls in place to protect against any kind of intrusion into the system. We'd rather you're focused on client innovations. We'd rather you're focused on taking advantage of our latest innovations, whether it's in AI or user experience like Constellation, or automation capabilities like Process AI or Process Mining. And that is why we've pulled all of these capabilities together into Pega Cloud. With Pega Cloud, you get the best of Pega, all managed for you and delivered by Pega. We bring the expertise on the containerization, the microservices, the runbooks. We've invested over 250,000 hours of engineering time in building our global operations centers, which brings together the right technology, the right automations, and the right people to ensure your Pega environment is running as best as possible. And we see amazing results. Our clients on Pega Cloud see a 65% reduction in the number of SEV 1 tickets because their environments are more stable. They deploy changes 25% faster because of the automations that we've built into our global operations centers. And our clients have reduced by tens of millions of metric tons the amount of CO2 they release because we take advantage of optimizations to ensure that we are being responsible in the resources that we are using. And while those benefits are amazing, they pale in comparison to the benefits that you get when your innovation is unfettered. When your teams aren't focusing on infrastructures or upgrades or deploying the latest patch, but are instead focused on taking advantage of the innovation that Pega continues to deliver. Turning our innovation into better experiences for your customers and your employees. So what are you waiting for? Talk to your account team today about your path to move to Pega Cloud.
