Resetting Your Service Strategy In Uncertain Times

Amid the global pandemic, many organizations may have been caught unprepared to handle the shift to a fully digital world and are scrambling to adjust their strategy.

Learn what steps you can take today to respond to the current uncertainty – as well as whatever tomorrow may bring, including:

• Demonstrating empathy to customers
• Supporting service agents
• Reducing cost-to serve
• Protecting revenue channels

Speakers: Jeff Nicholson, Paul Greenberg