Webinar
Transavia Airlines: Reducing Cost and Complexity
Like every airline across the globe, Transavia had to abruptly shut down operations when the global pandemic hit. They relied on their operational and customer experience solutions to keep customers informed, coordinate the logistical and operational complexities associated with the stoppage and make the customer experience as frictionless as possible.
As flights have slowly restarted, their integrated systems ensure that customers remain the center of their focus, leveraging transparency and stress-reducing communication to keep them updated on the new safety procedures. Hear how they partnered with Pega and Accenture to take advantage of the downtime and automate their flight preparation process within a matter of weeks.
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関連リソース
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eBook
混乱の時代のなかで優秀なサービス戦略を立案する 4 つのステップ
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Research and Insights
顧客体験における4つの間違った物語
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エンタープライズAIと、それがビジネス成果の未来をどのように切り開いていくのかをご紹介します。
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