Modernize citizen engagement with Pega Government Platform

Offer constituents intelligent, personalized service experiences

Transform operations. Accelerate resolutions. Automate existing technologies with efficient applications and cost-effective innovations.

Featured customers

A 100% digital, next-gen licensing platform for Vermont

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State of Texas transforms retiree and staff experiences

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Modern, omni-channel experiences for New Jersey Courts

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Digital constituent service

Deliver proactive, seamless, contextual service experiences

Best-in-class responsible GenAI turns constituents’ channels of choice into personalized self-service portals. AI assistants autonomously spot and resolve exceptions, and empower agents with knowledge, insights, and content for best-ever resolutions, in real time.

Licensing

Accelerate outcomes and adapt quickly to change

Personalize and streamline license applications, process renewals, inquiries, and status tracking. Connect and automate front- and back-end workflows to give constituents satisfying experiences on any device – while retaining visibility, eliminating manual work, and reducing backlogs and costs.

Grants management

Offer seamless application and implementation processes

Transform citizen experiences, staff productivity, and visibility. Reuse and rethink essential workflows with self-optimizing AI insights that streamline decisioning. Bring administrators and IT together in one collaborative environment to ensure accountability, without increasing complexity.

Enterprise modernization

Build more efficient end-to-end operations – without disruption

Address increasing backlogs by seamlessly connecting front- and back-end systems using AI and automation. Scale solutions by reusing common assets, and instantly align teams on app and workflow design. Improve efficiency and control, without disrupting existing systems or processes – and while keeping the budget balanced.