Pega GenAI™

Pega GenAI Knowledge Buddy™

Connect users with the knowledge they need, instantly.

Empower customers

with contextual knowledge across channels

Make self-service smarter (and actually helpful) for customers across web and mobile by providing answers and contextual knowledge fast – and without a phone call. 

• Unlock answers trapped within webpages, PDFs, and articles 
• Quickly generate reliable information within existing customer-facing sites and bots
• Provide concise, conversational responses in real-time while adhering to high standards of trust and responsibility

Guide agents and sales reps

with instant AI-powered answers

Equip every service agent and sales rep with a powerful sidekick ready with specific answers and instruction – so they can focus on delivering greater customer experiences. 

• Seamlessly transition from answers to actions to get work done
• Easily ingest existing knowledge bases and content
• Deliver accurate answers to existing employee-facing Pega applications and employee collaboration channels – with transparent attribution to source content
• Integrate with VoiceAI to autonomously detect and respond to questions live during customer interactions

Level up back-office productivity

with quick-to-deploy custom capabilities

Supercharge productivity by eliminating tedious searches through knowledgebases. Quickly deploy enterprise-grade AI-powered capabilities to adapt as your organizations’ needs change.  

• Onboard new employees faster with instant insights from procedural documents
• Provide instant Q&A backed by enterprise insights across the front and back office
• Improve developer productivity with real-time contextual knowledge content