Senior Curriculum Developer
Meet Our Team:
Join our dynamic Application Enablement team, where innovation meets education! We're a diverse group of experts with backgrounds in sales consulting, delivery consulting, product management, and engineering. This unique blend of expertise makes us exceptionally equipped to develop comprehensive learning solutions for Pega's cutting-edge applications. We're looking for passionate educators who can transform complex technical concepts into engaging learning experiences.
Picture Yourself at Pega:
As a Senior Curriculum Developer focusing on Pega Customer Decision Hub™, you'll play a crucial role in enabling professionals to harness the power of AI-driven, real-time customer engagement. You'll craft learning experiences that help others master the art of delivering hyper-personalized customer experiences at scale. Your work will directly impact how organizations worldwide implement and utilize Pega's leading customer engagement solution.
What You'll Do at Pega:
- Design and develop comprehensive curriculum for Pega Customer Decision Hub™, focusing on AI capabilities, predictive analytics, and next-best-action decisioning.
- Create innovative learning content that bridges theory and practice, including hands-on exercises based on real-world scenarios.
- Develop engaging multimedia content including interactive presentations, video tutorials, and practical exercises that demonstrate the power of next-best-action strategies and adaptive analytics.
- Collaborate with product management and engineering teams to ensure curriculum aligns with the latest product features and best practices.
- Analyze student feedback and learning outcomes to continuously enhance content effectiveness.
- Provide thought leadership in video-based learning and interactive content development.
- Evaluate software features and provide valuable feedback to product teams to improve internal functions and usability.
- Master the architecture and implementation aspects of Pega Customer Decision Hub™.
- Drive continuous improvement in content development processes and methodologies.
Who You Are:
You're an innovative educator with a passion for technology and a talent for making complex concepts accessible. You bring:
- Exceptional communication skills with the ability to explain technical concepts clearly and engagingly.
- Strong analytical mindset with the ability to understand and explain complex system interactions.
- Demonstrated experience in creating enterprise-level training content.
- Passion for staying current with educational technology trends and learning methodologies.
- Proven ability to manage multiple projects while maintaining attention to detail.
- Experience with or strong interest in AI, machine learning, and decision management systems.
- Ability to understand and articulate real-world business applications of technology.
- Creative problem-solving skills and a customer-centric mindset.
- Strong collaboration skills and experience working with cross-functional teams.
What You've Accomplished:
- Bachelor's degree in Education, Instructional Design, Computer Science, or related field.
- Demonstrated excellence in written and verbal communication in English.
- Proven track record of creating engaging technical training content.
- Experience with modern learning technologies and content development tools.
- Familiarity with programming concepts and technical documentation.
Nice to Have:
- Experience with AI/ML technologies or decision management systems.
- Knowledge of HTML, JavaScript, Python, or other programming languages.
- Background in marketing technology or customer engagement solutions.
- Experience with video production and multimedia content creation.
- Certification in instructional design or adult learning methodologies.
Pega Offers You:
- Comprehensive professional development opportunities including:
- Extensive onboarding training program
- Conference and training budget
- Global collaboration opportunities
- Work with cutting-edge AI and decision management technology.
- Opportunity to shape the future of customer engagement technology.
- Collaborative environment fostering innovation and creativity.
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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