Media Coverage
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| Computerwoche
IT-Produkte der Woche
Features Pega’s new GenAI-based marketing tool, Pega Customer Engagement Blueprint.
| CFO
the 6 a.m. CFO: How Pegasystems' Ken Stillwell starts his day
Pega CFO and COO Ken Stillwell shares insights into how he starts his day, manages his busy schedule, leads his team, as well as his favorite words of wisdom.
| CX Today
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Covers Pega Customer Engagement Blueprint, a new generative AI-powered solution that enables users to better understand, adapt, and grow AI-powered customer engagement across their organizations.
| CMOTech
Pega unveils AI tool for enhanced customer engagement
Covers Pega's introduction of the GenAI-powered Pega Customer Engagement Blueprint.
| Finextra
Navigating the New Frontier: The Convergence of AI and GenAI in Lending
Pega's Banking Industry Market Lead, Steve Morgan on lending and AI.
| Agile Brand: 1 Amazing Thing
One Amazing Thing About Pega with Matt Healy
In this video episode, Pega's Matt Healy shares 'One Amazing Thing' about Pega’s GenAI Blueprint. Learn how this generative AI tool helps think through workflows, dependencies, internal and external...
| ittbusiness.at
Technische Schulden verschlechtern den Kundenservice – Umfrage belegt Rückschritte trotz technologischer Fortschritte
Covers the Pega/YouGov study, which demonstrates how technical debt is making customer service worse.
| Mi3
Pega research highlights consumer frustration with customer service technology
Covers Pega’s recent technical debt survey, touching on its key findings and customer sentiment towards CX technologies.
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| CIO-Online
Les agents à base d'IA n'ont pas encore la confiance des salariés
Covers the recent Agentic AI study .
| Technology Magazine
Tech And AI: The Problem And Solution to CX Frustrations
Covers research by Pega and YouGov in an article on how AI and machine learning are game changers for customer service experiences.
| Dutch IT Leaders
Pegasystems lanceert Pega AgentX AI-agents
Covers Pega Agent Experience, explaining how it transforms any Pega workflow into a dynamic agent orchestration engine, orchestrating and guiding AI agents step by step.
| CIO&Leader
Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Covers Pega Agent Experience release.
| Customer Experience Magazine
Pega’s new system promises AI agent reliability over chaos
Covers Pega Agent Experience launch, which is set to change the game in AI agent reliability.
| Ziptone
Pegasystems lanceert orkestratietool voor AI-agents
Covers Pega Agent Experience, highlighting Pega's center-out approach, which makes processes consistent, predictable and audit-proof, even in the most complex environments.
| CustomerFirst
AI-agents slim en gecontroleerd orkestreren
Covers the launch of Pega Agent Experience, highlighting the growing importance of orchestrating AI agents in a smart and controlled manner. The article discusses how companies can strategically...
| L'Informaticien
Pega orchestre les agents IA
Explains that Pega Agent Experience transforms every workflow into an intelligent automation engine, optimizing task execution and user experience.
| Emerce
Pegasystems lanceert Pega AgentX: betrouwbare AI-agents door slimme workflow-orkestratie
Covers Pega Agent Experience™ (Pega AgentX) and explains that it efficiently guides AI agents step-by-step, ensuring the seamless execution of tasks. Includes comments from Pega's Chief Product...
| TechVisor
Pegasystems lanceert Pega AgentX: betrouwbare AI-agents door slimme workflow-orkestratie
Covers Pega Agent Experience (Pega AgentX), describing it as a ‘groundbreaking solution,’ designed to orchestrate AI agents through smart workflow management. Pega AgentX transforms workflows by...
| IT WELT.at
Endlich gebietet die EU dem KI-Bürokratiewahn Einhalt
Pega's Peter van der Putten comments on how the EU has ended its AI Liability Directive, and how the consequences could be relatively unspectacular in terms of new EU regulations such as the EU AI Act...
| The Times of India
Innovation has no gender
Pega Director, Software Engineering, Archana Bajaj shares how International Day of Women and Girls in Science is a day dedicated to recognising the contributions of women in STEM.
| CIO Dive
Workers worry over AI agent accuracy, quality
Employees are open to using the technology, but many have reservations about relying on it at work, according to recent Pega survey data.
| IT Pro
The EU just shelved its AI liability directive
Pega's Lead Scientist and Director, AI Lab, Peter van der Putten comments on Europe burying the AI Liability Directive .
| The Stack
Europe quietly kills off its AI Liability Directive
Pega's Peter van der Putten comments on Europe burying the AI Liability Directive.
| Finextra
Key Themes and Takeaways from SIBOS 2024
Pega's Banking Industry Market Lead, Steve Morgan on the key takeaways and themes from SIBOS 2024.
| CX Today
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Covers Pega Agent Experience, a new solution that guides AI Agents across the enterprise.
| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| FutureWeek
Agentic AI Leaders on How Agents Will Reshape Media & Marketing
Pega's Peter van der Putten, Director AI Lab and Lead Scientist, in an article on Agentic AI. He gives the example of Pega's own agentic AI intern, called Iris.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| TechRadar Pro