Pega Customer Decision Hub Editions
Decide which edition is right for you, then connect with us to get a quote.
Owned Online Edition
Drive 1:1 customer engagement across the web, ATM, kiosk, plane, vehicle, point-of-sale, and more
Owned Mobile Edition
Transform your mobile experience with Next-Best-Action recommendations
Owned Outbound Edition
Evolve to always-on outbound with AI-triggered messages for email, SMS, and more
Agent Assisted Edition
Supercharge your agents with AI-powered recommendations
Paid Media Edition
Deliver relevant offers on paid channels, and turn prospects into raving advocates
CDH FAQs
Pega Customer Decision Hub has 5 channel editions. Owned Online, Owned Mobile, Owned Outbound, Agent Assisted, and Paid Media. Contact us to learn more about how pricing applies to your organization.
While the actual price can't be quoted until we know more about the project, generally pricing is based on 2 main factors: Number of customers and/or prospects, and the number of channel editions used.
Yes, Pega sells both a Pega managed cloud and cloud choice (on-premise version) of Customer Decision Hub. Learn more about deployment options here.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with up to 5 years of experience using Pega Customer Decision Hub to gauge the Total Economic Impact of the solution. The risk-adjusted results include:
- ROI of 489% and net present value of $150M over three years
- $107M per year in profit loss avoided through increased retention
- Incremental revenue growth of $677M over the course of three years