Kickstart process automation with workforce intelligence
Unlock the secret to improving process inefficiencies
Understand how work gets done
Use process analysis and data visualization tools to uncover how work really gets done and pinpoint areas for improvement.
Target the best way to automate, and more.
Automate intelligently by understanding when to use BPM, case management, RPA, low-code development, and more.
Quantify the impacts of change
Leverage opportunity analysis to assess the impact of automation – because you can only transform what is measured.
Key features of Pega Workforce Intelligence
Analyze employee desktop processes
Perform granular, step-by-step analysis of critical processes and learn the most efficient paths to valuable outcomes.
Assess the impact of change
Discover the business value of making impactful changes. Use data to decide which process changes and automations deliver the greatest return.
Uncover people insights
Make new discoveries into worker productivity. Identify unintended behaviors and digital distractions that impact employee experience.
Discover digital distractions
Find out which applications stand in the way of an optimal experience, and stop slow applications and unnecessary screens from adding bottlenecks and increasing the chance for errors.
Elevate customer experience and agent performance
Halt employee and customer headaches caused by bad processes and ill-defined workflows. Combine the power of desktop analytics with CRM metrics to foster better employee engagement and happier customers.
Learn more
Demystifying the desktop
Discover what workforce intelligence data reveals about worker productivity and satisfaction.
Customer case studies
See how customers are using Pega Workforce Intelligence™ to transform their enterprises.
PegaWorld
Achieving data-driven results
Pega Workforce Intelligence clients share how desktop insights lead to process improvements that drive better outcomes.
Case Study
Radial optimizes contact centers
Radial uses workforce intelligence to understand its workforce productivity – slashing processing and training time.
PegaWorld
EY illustrates the path to data-driven change
EY’s Albert Hahm and Greg Price discuss why workforce intelligence should guide your business.
Technical information
