Meet Process Fabric
A strong, flexible Center-out® business architecture weaves together business processes, case management, and workflow – across all systems and platforms. Pega Process Fabric™ is designed to streamline the customer experience and improve employee productivity.
Process Fabric indexes the work in all your systems
Optimize work distribution
Get the next best work automatically. When a user finishes a piece of work, immediately get the most urgent piece of work that is best suited for them.
View requests from any app
Focus on serving customers, not searching for their requests. Bring the full customer into focus by opening any request in any system with a single click.
Stop managing priorities with email. Get instant visibility to the all the work across all your systems to know when your SLAs or KPIs are at risk – and act.
Change how you work
Process Fabric collects insights across all applications and prioritizes them, so managers can appropriately distribute workloads and set realistic deadlines for better employee experiences.
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As business processes become more distributed, dynamic API-powered work, automation, lists, forms, and views come together to give employees data that accelerates processes – replacing the need for institutional knowledge.
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We’re always optimizing
Since the dawn of digitization, Pega has bridged the gap between technical progress and usability. Process Fabric weaves together the myriad elements of a modern business and its many processes for a more transparent, flexible, and centralized workflow.
Connect cases and processes across contexts. API unifies data and work from non-Pega apps too.
Free data from back-end complexity with robust integration tools for better real-time decisioning.
Customers expect consistent, engaging experiences. Power apps from anywhere with rich, model-driven APIs.
