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Press Releases

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

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New Pega Predictable AI Agents Combine the Power of Reasoning with the Predictability of Workflows

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Compliance and oversight functionality in Pega Blueprint for Government Efficienct Toolkit

Pega Blueprint for Government Efficiency Toolkit Empowers Agencies to Accelerate Modernization Efforts and Increase Efficiency

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Rabobank, Unilever, and Verizon to Keynote at PegaWorld 2025

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Consumers Demand Enterprises Modernize to Improve Ailing Customer Experience, Says Research

WALTHAM, Mass – February 18, 2025 – Frustrated consumers are demanding businesses invest in new, innovative ways to improve deteriorating customer experiences caused by slow, siloed, and outdated technology, according to research conducted by...

DKB modernisiert Serviceprozesse mit der Pega Low-Code-Plattform

München, 05. März 2024 – Die Deutsche Kreditbank AG (DKB) hat ihren Vertrag mit Pegasystems Inc . vorzeitig verlängert. Mit der Low-Code Pega Platform™ von Pegasystems und dem Design-System Pega Constellation wird die Direktbank bis Mitte des Jahres...

Pega Infinity '23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences

Cambridge, MA – September 13, 2023 – Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world’s leading enterprises to Build for Change®, today announced the general availability of Pega Infinity™ ‘23 . This enhanced...

Pega Foundation for Healthcare Enhancements Help Payers and Providers Accelerate Access to Care

CAMBRIDGE, Mass. – March 7, 2023 – Pegasystems Inc . (NASDAQ: PEGA), the low-code platform provider empowering the world’s leading enterprises to Build for Change®, today announced enhancements to Pega Foundation for Healthcare enabling healthcare...

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs for Third Consecutive Year

CAMBRIDGE, Mass. – May 15, 2020 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it has been named a Visionary in the Gartner Magic Quadrant for Multichannel...

Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research

CAMBRIDGE, Mass. – February 19, 2020 – Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc....

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer Service

CAMBRIDGE, Mass. – November 20, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced results of a global survey that found customer service representatives...

Pega Care Management Enhancements Improve Transparency for Payers and Providers for Better Patient Outcomes

CAMBRIDGE, Mass. – October 29, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced enhancements to Pega Care Management TM that improve transparency and...

Pega Receives Multiple Awards for Outstanding Patient Engagement Solutions

CAMBRIDGE, Mass. – July 2, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it received two awards for outstanding healthcare solutions for patient...

Pegasystems Named a Leader in Gartner's Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year

CAMBRIDGE, Mass. – June 14, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM...

Consumers Failing to Embrace AI Benefits, Says Research

LAS VEGAS – June 4, 2019 – Consumers lack trust in artificial intelligence (AI) and don’t understand the extent to which it can make their interactions with businesses better and more efficient, according to new research from Pegasystems Inc. (NASDAQ...

AI With Heart: Pega Launches First Customer Empathy Controls for Business

LAS VEGAS – June 4, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today at PegaWorld introduced Customer Empathy Advisor – a new capability of Pega® Customer...

Pega Launches Real-Time AI Connectors for Pega AI Software

LAS VEGAS – June 4, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today at PegaWorld announced the introduction of Real-Time AI Connectors – a new set of APIs...

Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape

LAS VEGAS – June 3, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today launched new digital messaging capabilities within Pega Customer Service™ so clients can...

Pega Introduces Pega DX Hero Awards to Honor Digital Transformation Visionaries

LAS VEGAS – June 3, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced a new client recognition program, the Pega DX HeroTM awards . Winners were...

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs for Second Consecutive Year

CAMBRIDGE, Mass. – May 1, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it has been named a Visionary in the Gartner Magic Quadrant for Multichannel...

Pegasystems Honored with Multiple Awards for Helping Organizations Digitally Transform Their Business

CAMBRIDGE, Mass. – April 15, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced it has won multiple awards, including the 2019 CRM Watchlist, 2019 CRM...

Pegasystems Enhances Suite of Healthcare Applications for More Proactive, Personalized Healthcare

CAMBRIDGE, Mass. – February 4, 2019 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced enhancements to its suite of healthcare applications, including Pega...

Pegasystems Honored by Best in Biz Awards for Third Consecutive Year

CAMBRIDGE, Mass. – December 19, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced that Pega Infinity™ was named a Silver winner for Most Innovative...

Survey Reveals Reasons Consumers Forego Purchasing Extended Automotive Warranties Despite Seeing Value

CAMBRIDGE, Mass. – December 10, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced the results of a new survey that revealed the majority of drivers (63...

Consumers: Chatbots still too dumb to get the job done

CAMBRIDGE, Mass. – October 9, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced survey results from 3,500 global consumers that find most chatbots still...

New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn

CAMBRIDGE, Mass. – October 2, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced the results of a new survey that revealed how consumers perceive their...

Pegasystems named a visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs

CAMBRIDGE, Mass. – May 3, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it has been named a Visionary in the 2018 Gartner Magic Quadrant for...

Pegasystems appoints Shoel Perelman as Vice President of product for Pega Marketing

CAMBRIDGE, Mass. – April 4, 2018 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it has appointed Shoel Perelman as vice president of product for Pega®...

Pegasystems and Idio partner to infuse AI-Driven Next-Best Content across B2B customer journeys

CAMBRIDGE, Mass. and NEW YORK, N.Y. – February 21, 2018 – Pegasystems , (NASDAQ: PEGA), a leader in customer engagement software, and Idio , a demand orchestration platform for B2B marketing, today announced a strategic partnership that will enable...

Pega receives highest scores in two use cases in Gartner’s Critical Capabilities for the CRM customer engagement center

CAMBRIDGE, Mass. – December 26, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it received the highest scores in the business-to-business and complex...

Pegasystems and Accenture team to offer communications service providers (CSPs) Intelligent Customer Decisioning as a service to improve customer engagement

CAMBRIDGE and NEW YORK — July 19, 2017 — Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, and Accenture (NYSE: ACN), a leading global professional services company, today...

Merkle and Pega bring Adtech, Martech together through marketing technology integration

CAMBRIDGE, Mass., and COLUMBIA, Md. – June 14, 2017 – Merkle , a leading technology-enabled, data-driven performance marketing agency, and Pegasystems , a leading provider of customer engagement software, today announced the launch of a marketing...

Pegasystems named a leader in Real-Time Interaction Management by Independent Research Firm

LAS VEGAS – June 6, 2017 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced at PegaWorld that Forrester Research has named Pegasystems a leader in the latest The...

Pegasystems recognized by independent research firm as a strong performer in cross-channel campaign management

CAMBRIDGE, Mass. – June 1, 2016 – Pegasystems Inc ., (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, today announced it has been recognized as a Strong Performer by Forrester...
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