PEGAInnovate Melbourne 2025

Registration and Networking

Welcome Address

Speaker/MC:
Sonam Duhan, Blueprint Delivery Lead APJ, Pega

Keynote: Re-imAIgine What’s Possible: From Legacy Dependent to AI Pioneer in Days - Not Decades

Join Pega CTO Don Schuerman for a transformative keynote on how enterprise leaders are escaping the legacy trap - and capturing outsized value with AI-powered operations. Through real-world case studies and live demonstrations of Pega Blueprint™, Don will unveil how global organisations and government agencies are achieving measurable outcomes: 45%+ efficiency gains, $10M+ in cost savings, and over $100M in revenue uplift. This session is not about future ambition, but rather it’s a proven blueprint for rapid, autonomous transformation at scale. Come and see why Pega isn’t just software - it’s the transformation platform built for orchestration, outcomes, and speed.

Speakers:
Don Schuerman, Chief Technology Officer and Vice President of Product Strategy & Marketing, Pega
Bharath Benoit, Senior Solutions Consultant, Pega

Government Without Limits: How Australian State Agencies Transform Citizen Services Through AI-Powered Workflows

Discover how two NSW government agencies—the Environment Protection Authority and Department of Planning, Housing & Infrastructure transformed business practices and replaced inefficient legacy systems with Pega’s process orchestration and workflow automation platform.  Hear about EPA’s remarkable results managing complex licensing, regulatory compliance and investigations while hitting 100% processing accuracy, 20% productivity gains and processing 9,000 applications in the first month.  Hear how Planning’s “Crown-Jewel” Planning Portal automates the Development Application approval lifecycle for NSW’s 128 Local Councils, having digitised 33 Planning Services, improving stakeholder collaboration and transparency with 32 government agencies while processing over 830,000 Planning assessments per annum.  

In this engaging panel discussion, agency leaders will share their transformation journeys, revealing how AI agents and predictable workflows enabled them to overcome regulatory complexity, eliminate manual processes and create seamless digital experiences for citizens and businesses, while providing practical insights and proven strategies for government modernisation initiatives.

Speakers:
Mike Collier, Director Digital, Data and Intelligence, NSW Environment Protection Authority (EPA)
Nerida Mooney, Executive Director, Digital and Customer, NSW Department of Planning, Housing and Infrastructure (DPHI)

Facilitated by:
Rupina Menzagopian, Director Government, Pega

Beyond Insurance: How Bupa Reimagines Healthcare Through Customer-Centric AI Transformation

Speaker:    
Anita Hajdinjak, General Manager for Customer Engagement, Bupa

Blueprint for Change: Accelerating Aged Care Reform Through High-Power Low Code Innovation

Speaker:
Tristan Cox, Director, Artificial Intelligence and Business Systems, Aged Care Quality and Safety Commission

Customer Obsessed: Successes and Insights from National Australia Bank's Customer Brain Journey

NAB is now in its third year of a bold and ambitious implementation of their Customer Brain, built on Pega Customer Decision Hub™. In this session, they will share how they have navigated an enterprise-scale implementation for 8m customers balancing the Service, Sales and Engagement needs across 16 channels, 300 actions, and 2000 adaptive models. How do you manage hundreds of new use cases whilst transforming legacy? How do you bring customer insights to the forefront of your transformation? How much data is too much? Come and find out from the NAB team.

Speaker:
Jessica Cuthbertson, Executive, Customer Decisioning & Data Science, NAB

Will it Make the Boat Faster? Olympic Success Through Clarity, Connection and Commitment

Join Australia's most decorated Olympic rower, Drew Ginn OAM, as he shares the high-performance principles that powered three Olympic gold medals and five World Championships in this compelling locknote that reveals how the relentless pursuit of speed on the water translates directly to breakthrough results in business. Drawing from his legendary career with the "Oarsome Foursome" and partnerships that redefined rowing excellence, Drew explores three critical elements that separate good teams from championship teams: Leadership in Every Seat, Trust & Connection and Breakthrough Mindset, showing how clear goals, attention to small details, and solution-focused thinking create the conditions for extraordinary achievement. Perfect for leaders seeking practical insights on driving innovation, building high-performing teams and creating sustainable competitive advantage in an AI-driven world, Drew's session will leave you with actionable strategies to accelerate your organisation's transformation journey.

Speaker:
Drew Ginn, OAM

Closing Notes

Speaker/MC:
Sonam Duhan, Blueprint Delivery Lead APJ, Pega

Networking, Open Booths, Drinks and Canapes