Diego Pérez, Country Manager, Pegasystems welcomes you.
10:20 AM
Expert in trust, reputation and culture management projects for large companies: Sandra Sotillo, Founder and Executive Director, TrustMaker
The era of trust How to become a reliable company?
Sandra will give you the keys to help you build trust both with your clients and with other interest groups in your company. A key factor!
11:00 AM
Pega Expert: Don Schuerman, CTO & Vice President Product Marketing, Pegasystems
The importance of empathy in Digital Transformation
Don will share his vision and strategy of the company and how our clients face complex transformation processes based on Pega Infinity.
11:40 AM
Coffee Break
12:10 PM
Pega Demonstration: Luis Garcia Velasco, Team leader & Principal Solutions Consultant, Pegasystems Iberia, Fransisco Sanchez-Maroto, Senior Solutions Consultant, Pegasystems
Deploying the Superpower of Pega Infinity: Empathy in the Customer Experience
They will give a practical vision of how Artificial Intelligence improves the relationship with customers. They will also demonstrate how the automation of digital processes and Pega Infinity allows to serve customers with empathy and excellence. Learn how to shape the future of your organization's success!
12:40 PM
Customer Testimonial: Unilever:
Oscar Ladrón de Guevara, Global O2C Process Excellence Director, Unilever
Unilever Global Order to Cash: automating processes and interactions
Oscar will share his experience presenting the different stages of the project and the internal and external benefits.
1:05 PM
Client Testimonial: ING: Antonio Cuadros Sanchez, Director of the new Mortgage process, ING
The Mortgage in ING, the importance of bringing personal interaction to the digital world
Antonio will share his vision of how to create a new mortgage value proposal from scratch, designing the product and the process from the client's needs and with a multi-country implementation strategy.
