Pega webinars
From research and insights to demos and best practices, our webinars deliver the knowledge you need, fast. See what's next or watch one on-demand.
Webinar | On-demand
Panel Discussion: Unlocking Customer Service Excellence: How ISO 20022 Enhances Transparency in Payment Processes
View this recorded session featured on American Bankers Future of Payment Summit, for an in-depth exploration of ISO 20022 and its transformative impact on banking customer service.
Webinar | On-demand
Innovating Healthcare with Adaptive AI
Listen to this exclusive webinar to learn practical steps your organization can take today to deliver truly customer-centric care in real-time, in the moments that matter.
Webinar | On-demand
Deutsche Telekom Success Story: Evolution of Employee Services by Deutsche Telekom Services Europe
How to achieve fast, high-quality order processing, legally compliant and lean-and-simple services.
Webinar | On-demand
EY Keynote: How to create a true one stop shop to increase user satisfaction and novel service experience
Factors to create break through value for a positive service experience.
Webinar | On-demand
Capgemini and Knowledge Expert Keynote: Supporting a global multi-dimensional business model within a complex IT landscape
Support agile at both business and IT level.
Webinar | On-demand
Top Tips for Building Trust in Your Self-Service
Watch our webinar with Pega's James Dodkins and Simon Thorpe to find out.
Webinar | On-demand
How to Supercharge Your Existing Customer Service Tech Stack
Many customer service leaders are scratching their heads on how to improve CX without having to spend millions ripping out legacy systems and disconnected channels. But transformation doesn't always mean "all new"...
Webinar | On-demand
Amazing AI Meets Everyday Application
Watch our webinar on-demand to learn the answer from James and Simon.
Webinar | On-demand
Why AI and Automation make Pega the CRM Leader
Watch our webinar to learn why Pega was named a leader in The Forrester Wave™: Core CRM Solutions, Q3 2022 .
Webinar | On-demand
Amplify Customer Self-Service with AI and Automation
Join Pega Senior Product Marketing Manager Ismath Mohideen and CX Evangelist James Dodkins and discover strategies to offer effective self-service, on any channel.
Webinar | On-demand
AI for the Better
As AI and machine learning continue to advance, enterprises need to constantly assess how to stay competitive and deliver better outcomes. At the same time, there is a moral obligation to ensure...
Webinar | On-demand
Transforming the Contact Center with Conversational AI
Customer service agents are already tackling the most complex customer issues. It’s time to improve the agent experience by adopting an AI-powered customer service strategy. Conversational AI, including Voice and Messaging AI, is a co-pilot to make every agent your best agent – to save time and exceed customer expectations.
Webinar | On-demand
The Future of Customer Service is Human and Digital
Join us for “The Future of Customer Service is Human and Digital at the Same Time".
Webinar | On-demand
Telenet's revolution to intimate customer service
Telenet, a subsidiary of Liberty Global and the largest provider of cable broadband services in Belgium, is revolutionizing the way it serves customers by delivering an intimate experience across all channels. A...
Webinar | On-demand
Customer Service Insights for 2021 and Beyond
Over the past year, customer service has fundamentally changed – and there’s likely no going back. According to our latest independent research, the stakes have never been higher for businesses to deliver consistent, high-quality service across all touchpoints.
Webinar | On-demand
UBS Card Center: A new dimension in Dispute Handling
Hear from UBS Card Center, a major credit card issuer in Switzerland, how they teamed up with their implementation partner Cognizant to concept and introduce this solution internally and the reason for their nomination in an international innovation competition.
Webinar | On-demand
Creating a Covid-19 payment plan in weeks
Designed and built within weeks on Pega Customer Service™ by our Pega gold partner Aaseya, hear from StepChange about how they accomplished this feat.
Webinar | On-demand
Design Thinking as Innovation Accelerator - DAK focuses on agility (German speaking)
DAK-Gesundheit, one of Germany's leading health insurance companies, relies on Design Thinking in order to be able to react faster and more agile to the dynamic demands of a fast-moving world. The Design Thinking approach enables DAK to solve business problems or make changes quick to achieve maximum impact.
Webinar | On-demand
Commonwealth Bank of Australia: Supporting Customers Through Crises
Learn how through leveraging the CEE, CBA has been able to inform its customers in real-time of the support options and information available, to help them get back on top of their finances or adjust to a new situation.
Webinar | On-demand
Top Strategies For Customer Service Transformation With AI And Automation, Featuring Forrester
Watch this webinar, featuring Forrester Principal Analyst Kate Leggett, to understand how self-service is advancing.