Pega Discover Customer Service Online Summit: How Telenet’s agile journey simplifies service and builds intimacy

Join Brecht de Mulder as he speaks about Telenet’s digital transformation, an agile journey that strives to make a real difference by engaging with customers and employees in an inclusive and empathetic way. With a three-pillar approach based on agility, speed, and simplification, Telenet leverages Pega to create a customer-centric layer for simplifying service for both customers and agents. The goal is to improve the agent experience, so that agents can focus on the connection with the customer and foster greater customer intimacy.