Professional and business licensing
Make even complex licensing simple
Automate the hard stuff so you can focus on your citizens.
Provide an easy digital licensing experience
Simplify your business and professional licensing process to drive satisfaction and economic growth
Make it easy for citizens to apply for licenses, process renewals, submit inquiries, and monitor statuses on their own time – and on their preferred device – with user-friendly digital self-service and guided workflows.
Connect your digital front-end with back-end workflow automation to give both citizens and employees visibility on exactly where an application is in the process, as well as appropriate next steps. A more transparent, consistent, and seamless service experience improves engagement.
California Department of Public Health
Learn how California Department of Public Health reduced their application and eligibility process from months to days.
Streamline and automate the licensing process
Eliminate manual, duplicative processes and data silos to streamline revenue collection
Make it easy for employees to manage applications, renewals, fees, and fines quickly and accurately by automating key tasks. Simplify processes by providing end-to-end visibility into each license lifecycle with holistic case management and real-time context that connects relevant data and documents.
Ensure accuracy and consistency across channels by applying the right policies and procedures at the right time. Dynamic business rules allow employees to process and issue licenses efficiently and proactively – in the office or out in the field.
Adapt quickly to rapidly changing regulations
Take a low-code license administration approach to keep up with rapid policy and regulatory change
By sharing and reusing common processes, business rules, and integrations across license types and programs, you can easily create and manage new license types and new innovations, including mobile and digital platforms.
With low-code app studios, user-friendly visual tools, and integrated deployment management, government staff and IT teams can collaboratively create applications in days – not months – while maintaining enterprise IT standards. This frees everyone from reactive mode so they can focus on forward-looking strategy.
Pega has helped us achieve our goal of creating a state licensing system that delivers unprecedented service to the citizens of Vermont while driving productivity gains and process improvement.”
Related Resources
eBook
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