Video
PegaWorld iNspire 2022 keynote: Booking.com’s Mission to Create Simplified and Connected Experiences
Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions. In partnership with Pega, Booking.com will enable frontline teams with a new system to make it easier for employees to support every customer and partner with any query – the first time around.
Industry: Hospitality and Entertainment
Product Area: Customer Service
Solution Area: Customer Service
Topic: PegaWorld
Topic: Personalized Customer Experiences
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