Pega Chatbot

Automate seamless customer experiences with virtual agents

Drive faster, smarter service across all your digital channels with chatbots, email bots, and IVR bots

Leveraging the power of AI and automation to deploy virtual agents enables you to seamlessly offer highly personalized customer experiences across channels and touchpoints.

Chatbots

Streamline business processes and save time by leveraging AI to make decisions.

Email bots

Eliminate manual work by delivering instant, personalized responses.

IVR bots

Empower customers to initiate and resolve their own service cases.

Deploy virtual agents and get work done

Go beyond the standard chatbot and deliver intelligent, consistent self-service 24/7. By extending your virtual agent experience over any channel, your enterprise can instantly adapt to change and meet the evolving needs of your customers.

Virtual agents have the power to supercharge self-service journeys with automated workflows that power fast, effortless resolutions and save time for everyone.

Empower customers to achieve quick outcomes over their channel of choice:

Web and mobile chat
Messaging
Email
Interactive Voice Response (IVR)

How we do it

Self-solve anything, anytime, over any channel

Empower your customers with highly intelligent chatbots

Chatbots offer knowledge articles, help customers advance their own service cases, and can even leverage AI to make decisions – streamlining business processes and saving everyone time.

Enable customers to self-educate and self-serve, quickly and seamlessly
Provide highy personalized experiences by connecting to live customer data
Offer connection paths to live service with a human touch

Deliver instant, personalized responses with email bots

Eliminate manual work with email bots that remove pre-canned auto-responses and reply to customers with personalized messages generated by AI

Leverage AI and automation to understand customer intent
Automate work through self-service email bots
Route to the right agent for optimal experiences

See how National Australia Bank leverages Pega Email Bot

Inject intelligence into your IVR

Transform your IVR system into a powerful self-service machine that empowers your customers to initiate and resolve their own service cases independently

Offload work from your contact center
Deliver personalized, empathetic service
Assist customers wherever they are in their journey

77% of service requests submitted to Aflac were solved by Pega's chatbots, resulting in approximately $4 million in savings

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