Meet the Salesforce alternative
Considering Salesforce? If your business is trying to raise the bar for customer engagement, there’s a real alternative for the enterprise: Pega.
"Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for."
Thinking Salesforce? Consider this.
Delivering optimal customer engagement isn’t about solving the challenge of where to store your data records. It’s about moving past another traditional system of information and mishmash of technologies to a true journey-enabled customer engagement suite that transcends the limitations of your current systems.
The solution? Think Pega. Our powerful AI and end-to-end robotic automation is transforming the way brands engage with customers and get work done. We make it seamless. Fast. And omni-channel. All from a single solution.
But don’t just take our word for it. See how industry analysts rate Pega a leader across customer engagement and digital process automation.
Real AI. Real results.
What does optimal customer engagement look like? In the digital age it needs to be personalized, smart, and timely. From mobile to web to chatbots and beyond, Pega’s powerful AI enhances every customer interaction for both experience and value.
Pega’s AI learns and works across channels – it never stops – so you can deliver next best actions on any channel, at any time. Our proven, real-time AI connects to streaming data, tracks meaningful patterns, finds insights, and delivers the best actions in less than a second, for powerful results. That’s truly meaningful engagement. Made easy.
Anticipate customer needs. Get work done with real automation.
Powerful engagement is about staying one step ahead of your customer. It’s about thinking end to end across the entire journey. It’s about anticipating your customers’ needs – before they do.
Getting there means getting work done - connecting across all systems and touchpoints. With Salesforce, you can store customer records on the cloud, sure, but they’ll be disconnected from the rest of your business.
Pega’s award-winning case management is the solution. It’s your secret weapon for working faster and smarter. Our tech integrates cases across all systems. Our AI, BPM, and robotics automate everything – from simple tasks to unpredictable processes. So not only can you think end to end, you can work that way too.
Build for agility and scale.
Your business is complicated, but your software doesn’t have to be. Forget forcing every line of business or region into a standard process. Pega’s patented architecture matches to the dimensions of your brand, on a unified platform, built for speed and scale.
By organizing the variations of your business into layers, you can roll out new products, regions, or channels without ever having to copy or recode. And with the power to differentiate, specialize, and reuse business apps, you’ll adapt instantly, simply, and efficiently.
Think cloud choice. Not cloud cuffs.
Don’t get locked into a multi-tenant cloud that won’t scale to meet the demands of your brand.
For real cloud freedom, look to Pega. You can deploy anywhere: on our cloud, a private cloud, a partner’s cloud, on-premise, or even a hybrid cloud. And you can move around – switch from your cloud to ours, or vice versa. Better yet, you can customize the way you want, free of limitations.
Learn moreOne solution. Unified from the start.
When you get on board with Pega, you reap the benefits of a single code base, across all customer engagement products. Whether you choose to license Pega Marketing, Pega Sales Automation, Pega Customer Service, its AI-based Pega Customer Decision Hub or the powerful Pega Platform – it’s always one solution.
That means faster time to value and ease of scale across your business. In fact, if you decide to deploy another Pega product, at any time, all you need is a license key – there’s no new software to install or clouds to buy.
Change the way you build softwareStop dreaming. Start doing.
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