Customer Service Insights for 2021 and Beyond

Over the past year, customer service has fundamentally changed – and there’s likely no going back. According to our latest independent research, the stakes have never been higher for businesses to deliver consistent, high-quality service across all touchpoints.

The problem is that 80% of businesses admit that the quality of service they provide differs across channels. Watch this webinar where we breakdown key takeaways from our report including:

• What matters most to customers – and what’s at stake
• Current challenges that service organizations face
• The immediate opportunity to offer contextual self-service
• How AI and automation are paving the future of customer service