PegaWorld iNspire 2024: T-Mobile keynote - Dialing up the innovation: T-Mobile's journey to customer centricity

Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how AI-driven insights are empowering T-Mobile's frontline employees to deliver proactive solutions and build stronger customer relationships that will stand the test of time. Discover the key success metrics they achieved and gain insights into T-Mobile's ambitious future plans for AI adoption across the enterprise.