UX at Pega
Connect your customers and employees, anywhere, 10x faster
Build a low-code workflow once. Deploy anywhere.
Pega's total UX experience enables employees, agents, and customer self-service to collaborate and get work done faster in the channel of their choice.
Constellation UX is the latest UI architecture, UI technology, and out-of-the-box design system – for Pega Infinity.
Why choose Pega
Unlock limitless innovation
Deploy a unified operations portal
to guide employees to get work done
- Intuitive design system helps employees complete work with fewer clicks and screens.
- Drag-and-drop data visualization lets managers unlock real-time insights and KPIs.
- Native mobile applications enable employees to get work done on the go.
Enable agents’ data & workflows
to provide great customer service
- Unified desktop brings all customer data, interactions, and activities into a single pane of glass.
- Contextual guidance assists agents with AI-driven knowledge, call scripts, and next best actions.
- Composable architecture enables 100s of distributed workflows to be embedded in a single agent experience – in Pega or existing service desktops.
Enable customer to do more with self-service
with speed & consistency
- Plugins accelerate deploying service workflows to common web and mobile UX frameworks.
- DX API ensures self-service experiences in web and mobile remain consistent as workflows evolve.
- AI-driven channels extend workflows for conversational service through chat, email, messaging, and voice.
Lloyd’s Banking Group supports over 25 million total customers and with the help of Pega automation, 95% of post-status fraud cases are resolved without the need for manual intervention.
Powered by the Pega Platform
Create better experiences for all users by building and managing workflows and apps to deliver at light speed.
