PegaWorld agenda
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Client-Led
Building Next-gen Member Service: Streamlining DCU Interactions with Customers
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 359
Witness the remarkable transformation of DCU using Pega technology. Through system integration and consolidation, DCU has improved operational efficiencies and member experience. By digitizing and streamlining loan origination, they have significantly increased...
Client-Led
Transforming Legal Operations: Full automation with GenAI and the new era of legal operations
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361
Have you ever imagined missing an SLA deadline at court? Well, Santander Group doesn't want that! Santander has implemented brand new journeys in Pega to manage different kinds of lawsuits, using Pega...
Client-Led
Moments That Matter: How enGen is Changing Healthcare Through Personalization, Automation, and AI
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365
Amazon. Netflix. Spotify. We’re all used to highly curated products and consumer experiences. These days we even expect it. But why should we settle for less when it comes to healthcare? To...
Client-Led
Banking on Innovation: How Lloyds Banking Group Transformed Fraud Servicing with Award-Winning Digital Self-Service
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363
In an era where fraud threats evolve daily, Lloyds Banking Group revolutionised fraud servicing through their groundbreaking digital self-service journey. This award-winning solution—recognised at both the Banking Tech Awards and Card &...
Panel
Product Roadmap Q&A: The Future of Pega’s Packaged Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316
Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...
Pega-Led
Making Every Employee Your Best Employee: How AI Can Eliminate Blockers to Your Success
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357
Discover how unified workflow automation and AI decisioning can eliminate blind spots, accelerate learning & onboarding, and elevate every customer experience. We'll share the top 5 ways you can infuse Pega GenAI™...
Pega-Led
Constellation Adoption Strategies for Radical Success
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369
Constellation is mainstream, but if you still haven't taken your first steps to achieve all the benefits that Pega's modern web architecture can deliver, join this session to learn how you can...
Pega-Led
Establishing Excellence in Low Code Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 355
Ideate Faster, Build Faster, Work Smarter—these are all great aspirations for citizen-led low-code application development. In this talk, Fritz von Bulow, Pega Field CTO, will share the essential ingredients for operationalizing these...