PegaWORLD 2012 Presentation: How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service

Providing excellent customer service goes beyond just picking up the phone and answering emails. It is about gaining a genuine understanding of the customer's issue and resolving it in such a manner that the customer becomes your biggest fan. Leveraging Pega Cloud for Case Management, Service Net is designing and building a world-class warranty and extended service program for the world’s top consumer product brands to help extend their brand loyalty with consumers.

In this session you will learn:

• How Service Net is utilizing extended warranty & value added service programs as a means to build consumer & brand loyalty
• How Pega is helping Service Net provide the end-to-end process from consumer on-boarding to claims processing
• How Service Net increased efficiencies and cost reductions using case management in the Cloud