Pega Agent Experience™

Empower AI agents to deliver predictable, secure, and compliant outcomes across every channel.

Stylized collage of photos, one of a man looking at laptop, one of customer service agents on phone, and one of couple looking at phone

Transform your workflows into dynamic agentic experiences, instantly.

Don’t let ungoverned agents run amok. Deliver consistent, reliable results and seamlessly execute the right actions with enterprise-grade control.

How it works

Start with workflows – fast

Unlike other AI agents, Pega puts workflows at the center of AI agent operations, designed in minutes with Pega GenAI™ Blueprint.

Create consistency with logic at the center 

Keep your AI agents aligned against outcomes, with centralized logic and consistent governance.

Connect every agent to the right workflow

Move beyond unpredictable AI by guiding agent activities with trusted business processes.

Orchestrate your entire AI workforce

Connect any agent – Pega or other – to any workflow, deploying the right AI and automation at any step.

Stylized photo of woman looking at phone and smiling with UI overlays on top

Fully resolve real requests

with AI agents from start to finish

Drive conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end with Pega Agent Experience™. 

Dynamically evaluate the library of available workflows and invoke the most effective ones
Allow agents to guide you through best-practice workflows, with the ability to collect data and ask questions
Instantly preview agentic experiences across channels with Pega GenAI Blueprint

Orchestrate across all agent types

so you can automate more than ever

Go beyond the unpredictable and create consistency with Pega Agent Experience Connect™ by managing your AI agents from the center.

Unlock new and deeper levels of automation, including multi-step tasks that have traditionally required human intervention 
Invoke any agent type regardless of where you are in a workflow
Seamlessly embed agentic automation directly into any process, no matter how complex

Stylized photo of three women looking at laptop with UI overlay on top

Stylized photo of a call center with three agents on a call at their desks

Built-in agentic governance

designed for the enterprise

With workflow as your foundation, agentic experiences are secure, auditable, and transparent – giving you the security and control you need to deploy agents confidently.

Ensure the secure, auditable interactions required in highly regulated industries with built-in governance 
Protect against costly mistakes and hallucinations with built in compliance controls 
Get full control and observability around all agents’ work, thanks to the transparency and consistency of a foundation built on workflow automation