Resolve exceptions
Strengthen
(and re-strengthen) trust
(and re-strengthen) trust
by automating exception resolution with intelligence
At Nationwide Building Society, fewer handoffs across debit card disputes led to fewer complaints.
Watch Nationwide’s success story
AI-powered exception resolution
Detect and deliver solutions, automatically
Identify issues quickly and automate the steps to fix them right away. Using always-on, real-time workflows, you can maintain the standard of excellence your customers expect and build even greater trust for the future.
Use real-time AI to detect negative outcomes early and solve issues before they arise
Orchestrate work across apps to offer the right solutions exactly when they're needed
Deploy always-on decisioning that self-optimizes for the best outcome instantly
Process gap analysis
Address the root cause, not the symptoms
Solving one-off issues slows your momentum. It's time to start perfecting the bigger picture. Find hidden inefficiencies and identify why they occurred, so you can close gaps and stop exceptions before they happen.
Continuously monitor end-to-end processes, even those that cross applications
Collect data for a complete audit trail
Analyze historical processes to uncover trends and anomalies
Act on AI-driven recommendations for process improvements that enhance the customer experience
A major financial institution went from manually rekeying data to automatically routing it to members of their team.
Proven ROI in compliance, regulatory, and audit costs over three years.
Get the report
Compliant workflows
Get ahead of what could slow you down
Exceptions are more likely to occur when workflows aren't tracked and managed. That's why Pega gives you better control of both at any scale. This guarantees that you stay streamlined and up to date across processes, regions, product lines, and more.
Build out a workflow once, then implement across other applications
Easily make changes in new layers of existing processes
Define end-to-end workflows for tracking and management–including audit, SLA, routing, prioritization, and more
Want to hear more about the tech driving these outcomes? It’s all here in our leading platform for AI-powered decisioning and workflow automation.
Financial Services |
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|---|---|
| Automate exception processing and easily drive claim resolutions | Pega Smart Dispute
Pega Smart Investigate |
Insurance |
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| Power claims with intelligent workflows and decisioning | Pega Claims for Insurance |
Healthcare |
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| Quickly eliminate gaps and improve productivity | Pega Smart Claims Management for Healthcare |